Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.






Working Arrangement Hybrid Reporting to the Recruitment and Learning Operations Senior Team Leader, the incumbent will be supporting both Learning and Recruitment Operations activities. The coordinator will also provide general assistance to the HR Operations team. The coordinator will liaise and partner with onshore coordinators to seek guidance to ensure overall support to key clients and stakeholders. This role entails proficiency in English and is expected to coordinate with candidates, employees and other stakeholders in some countries in Asia. Learning Coordination

• Acts as a full-time support for the countries assigned
• Work with Learning Partners and Cluster Leads in arranging program schedules, requirements and logistics
• Answer and manage AskHR tickets raised by Learning Partners and employees
  • Timely queue management
  • First line of escalation for tickets raised under Tier 2 and above

• Compass management of training session requests from Learning Partners and employees
  • Create training sessions
  • Cancel and reschedule training
  • Proxy enrollment
• Create and maintain course calendar for distribution to employees
• Upload course materials content for pre-training and post content to Learning Management System (Compass)
• Organize the training/course materials
• Manage end to end process for internal training programs
  • Session administration
  • Post session administration (E-evaluation, etc.)
  • Schedule, order or print, scan and track learning documents for training support (pre-training preparations and post-session support)
  • Receive and coordinate reservation of resources required to deliver training programs (room reservation request, schedule room setup/tear-down & reserve training equipment, receive and request training related supplies and consumables). Confirm resource bookings and orders with Learning Partners
  • Work with learning vendors and suppliers to meet training needs
  • Generate periodic reports for learning partners and cluster leads
  • Initiate and monitor training related incentives, reimbursements, charge-backs or deductions

• Expense process
  • Approval process (reimbursements, requisitions, LOMA, ALU)

• Sending of marketing plan
• LOMA and ALU enrollments
• E-learning
  • Module translations (if necessary)
  • Module uploading and testing
• Work with the other Learning Associates on the team in Asia to establish administrative processes as required
• Other duties as assigned

Recruitment Coordination

• Provide administrative support to Talent Acquisition Team while developing an understanding of Manulife's products and businesses
• Responsible for the centralized collection of approved hiring requisitions and posting of positions in Workday
• Participate in the coordination of New Hire Orientation; reporting and tracking as required
• Provide support with pre-employment screening checks by actively tracking the process of the checks, billing costs, etc.
• Be a subject matter expert in Workday as it relates to template management (i.e. offer management)
• Manage Recruitment Coordination Activities such as Interview Arrangement, Raise/Adjudicate Background Check, Facilitate On boarding and Orientation
• Assist with recruitment operations related special projects as assigned
• Format job descriptions for internal/external and niche site postings
• Coordinate and schedule Interviews between Applicants and Hiring Managers
• Handle logistics for interview room reservations
• Facilitate assessment testing to applicants
• Initiate and complete pre-employment screening process, tracking, follow-up, and costs
• Initiate and manage background checks by coordinating with applicant and background check vendor
• Create and distribute employment offer letters and offer packages
• Manage On boarding & Orientation process tracking & coordination (where & when applicable)
• Align with other functional HR departments to ensure an effective flow of information and a consistent approach

Qualifications

• Graduate of a bachelor’s degree
• 1-2 years HR experience preferably in training/administration/recruitment
• Working knowledge of various policies and practices is a plus
• Working knowledge of HR Systems such as Workday, Compass
• Proficient in Microsoft Office Applications
• Excellent oral and written communication skills in English
• Excellent customer service skills
• Well-developed time management skills with ability to handle multiple priorities; can work independently
• Strong organizational skills
• High attention to detail and accuracy
• Strong sense of urgency and flexibility
• Willing to work day shift
• Fresh graduates are welcome to apply

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .