Job Description

What the role is:As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life's uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy. CPF (Central Provident Fund) members can leverage their CPF savings for diverse purposes such as home ownership, healthcare expenses, and building a nest egg for retirement through various available schemes. If you possess a meticulous nature, are a systematic thinker, and find fulfilment in assisting others, this role aligns seamlessly with your qualities.What you will be working on:

• Assess and process refund applications for contributions that are overpaid under various scenarios. Correspond with employers and members to clarify or update on refund applications. Review, streamline, and automate existing refund business processes. Provide operational support to supervisors. Handle conditional wage repayable, capping refunds, and other refunds. Handle requests to limit employee share to AW ceiling. Perform other ad-hoc duties such as system testing and co-curricular activities.

What we are looking for:

• Previous experience in refund management or financial services preferred. Good analytical and problem-solving skills. Ability to communicate effectively with employers, members, and internal stakeholders. Proficiency in Microsoft Office suite, particularly Excel. Experience with process improvement and automation techniques is preferred. Ability to work independently and prioritize tasks effectively. Detail-oriented with a high level of accuracy in data entry and analysis. Strong organisational skills and ability to handle multiple tasks simultaneously. What you can expect A challenging and rewarding career A variety of formal and informal training to enhance your skills in the evolving technology landscape Promotion opportunities based on your capability and on-the-job performance A friendly work environment with like-minded colleagues to co-create and collaborate together A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day A comprehensive rewards package Annual leave and pro-family leave Medical and dental benefits Access to recreational activities Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board:At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life's best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Central Provident Fund Board