Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Location/Work Model

Singapore - Based Client



About the Team

You will join JLL's Work Dynamics team in the Asia-Pacific region, a high-performing organization dedicated to delivering integrated, multi-disciplinary real estate services across complex global portfolios. Our team manages office, lab, and manufacturing facilities spanning multiple countries, providing everything from facilities management and project delivery to strategic portfolio planning and workplace transformation. As part of a collaborative, agile culture that operates as "One Team," you'll work alongside talented professionals who are passionate about exceeding client expectations while driving meaningful business growth across the region.



The Opportunity

This is a pivotal leadership role where you will shape the strategic direction of our the account while building and leading high-performing teams across multiple disciplines and geographies. You'll serve as the primary architect of a highly collaborative relationship model, translating complex business needs into innovative service delivery models that drive both client success and JLL's growth objectives.

This position demands someone who can navigate ambiguous, multi-faceted challenges while influencing senior stakeholders across cultures and markets to achieve exceptional results. Your strategic thinking and operational excellence will directly impact millions in revenue while setting the standard for integrated real estate service delivery across the Asia-Pacific region.

You'll serve as the main point of contact for service delivery and escalation, managing complex stakeholder relationships and building trust-based partnerships with senior client leadership across the region. Leverage a deep understanding of cultural nuances and business sensitivities, championing a collaborative, partnership-driven approach for both the team and stakeholders.

Proactively position our team as strategic partners, fostering mutual credibility and shared objectives. Navigate cross-cultural environments with sensitivity and professionalism, ensuring alignment with client's business priorities in the region. This partnership approach is anchored from Singapore, enabling us to deliver best-in-class service and consistently add value.



What You'll Do

Drive strategic account leadership by developing and implementing comprehensive regional account plans that align client's business drivers with JLL's service excellence, ensuring contractual obligations are exceeded while building sustainable long-term partnerships Lead and develop high-performing teams across multiple countries and disciplines, providing coaching-focused leadership that attracts top talent, drives inclusion initiatives, and creates an agile culture where team members thrive and deliver integrated solutions Manage complex stakeholder relationships serving as the single point of contact for service delivery and escalation, building trust-based partnerships with senior client leadership while navigating cultural nuances and business sensitivities across the APJ region. Deliver financial performance and growth by achieving revenue, profitability, and operational excellence targets while identifying cross-selling opportunities, managing contract negotiations, and ensuring efficient collection processes across the regional portfolio Solve complex operational challenges by implementing best practices, driving regional consistency in reporting and procedures, conducting quarterly business reviews, and proactively managing contract performance indicators to avoid penalties while maximizing client satisfaction.

What You'll Bring

Extensive real estate expertise with 10+ years of demonstrated success in facilities account management, combined with deep understanding of transaction management, project delivery, strategic portfolio planning, lease administration, and workplace strategy across multiple markets Proven leadership experience managing complex account structures across multiple teams, disciplines, and countries, with a track record of building and coaching high-performing organizations while driving inclusion and talent development initiatives Strategic business acumen including experience balancing client interests with firm objectives, translating client needs into business growth opportunities, and navigating complex contract negotiations and change management processes in multicultural environments Advanced relationship management skills with demonstrated ability to build trust-based partnerships with C-level executives, influence senior stakeholders across cultures, and serve as an escalation point for sensitive client and firm matters requiring diplomatic resolution Financial and operational excellence including experience achieving revenue and profitability targets, managing complex budgeting and forecasting processes, implementing performance measurement systems, and driving operational consistency across diverse geographic markets Problem-solving expertise in resolving ambiguous, high-stakes challenges that span multiple business functions, with the analytical capability to identify issues before they become problems and implement innovative solutions that benefit both clients and the firm.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other,

learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.



We can't wait to see where your ambitions take you at JLL. Apply today!



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.