Job Description

:

• Remote position
• Salary range: up to $92,000 pa
• Must be familiar with Regional HR Services

Job Responsibilities:

• Build, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.
• Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
• Document all customer interactions and activities in Salesforce and internal applications where applicable, as well as opportunities and risks.
• Develop second-tier clients into key accounts.
• Monitor and be aware of competitors product and service strategies.
• Serve as the primary point of contact for all strategic matters related to assigned global and regional accounts.
• Coordinate and align with internal stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).
• Navigate and manage complex client structures, including global escalation paths and issue resolution frameworks.
• Lead regular account reviews, ensuring service delivery meets contractual expectations and performance metrics.
• Collaborate with internal teams (Operations, Compliance, Product, Finance, and Sales) to ensure a unified approach to client management and solutions delivery.
• Proactively identify opportunities for account expansion and service optimization.
• Present confidently to senior and C-level stakeholders across various regions and cultures.

Job Requirements:

• Preferably 2+ years of experience in account management or client success roles
• Minimum of 5 years working experience
• Bachelors degree in Business or equivalent
• Proven experience working within or managing accounts for multinational corporations (MNCs).
• Strong understanding of MNC structures, communication protocols, and escalation matrices.
• Exceptional interpersonal and communication skills, with experience engaging and influencing C-level executives across countries and cultures.
• High degree of problem-solving ability and strategic thinking.
• Comfortable managing priorities across APAC, and occasionally engaging with stakeholders from EMEA, US, and LATAM.
• Preferably has prior regional exposure; if not, must be willing and comfortable collaborating with diverse internal and external stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376

Skills Required