Job Description

Client Relationship Management

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Serve as the primary point of contact for clients, nurturing long-term, trust-based relationships. Build and maintain relationships with multiple stakeholders beyond the primary contact to maximise account penetration.

Strategic Account Mapping

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Conduct in-depth account mapping and breakdown of business units to ensure seamless alignment with regional and global teams.

Quarterly Business Reviews (QBRs):

Prepare and lead comprehensive QBRs that detail strategic insights, performance outcomes, and actionable recommendations.

Standard Operating Procedures (SOP) Oversight

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Ensure all Crane Worldwide offices servicing the account comply with established SOPs, maintaining consistency and high service standards.

Reporting & Performance Management

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Oversee the creation, monitoring, and distribution of performance reports. Take accountability for performance management and deliver timely insights to internal stakeholders.

Market Analysis & Industry Awareness

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Monitor market trends, competitive landscapes, and emerging industry dynamics to identify new opportunities and service gaps.

Collaboration & Best Practices Sharing

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Drive internal collaboration by sharing best practices in client reviews, strategic business planning, value-add programs, process improvements, tender management, and technology solutions.

Financial Oversight

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Maintain rate structures, assess monthly yields, monitor timely client payments, and assist with collections for past-due invoices.

CRM & Documentation

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Capture and distribute all meeting notes, action items, and client feedback (both positive and negative) using the CRM system to keep the global network aligned.

Travel & On-Site Engagement

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Undertake domestic and regional travel to client sites and Crane Worldwide offices to review operational procedures and uphold customer satisfaction.

Compliance & Business Development

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Ensure adherence to company policies and regulatory standards. * Identify and secure growth opportunities through strategic resource allocation and business development plans, encompassing both short- and long-term objectives.