Job Description

A global fashion maison is looking for a Regional CRM Clientelling Manager to join its Singapore office.

The Regional CRM Clientelling Manager will lead the creation, execution, and evaluation of clienteling programs that foster and amplify the Maison\'s relationships with its clients. The role mission is to ensure that every client touchpoint is thoughtful, personalized, and reflective of the brand\'s core values.

The position will report to the regional country manager.

Key responsibilities

• Champion clientelling behaviours and ways of working to drive a client-centric mindset - trusted and lasting relationship building, head-to-toe styling, working by appointment, amongst others
• Create and lead local clientelling actions to promote best-in-class CRM practices that drive sales, deliver excellent brand experience, and promote client retention and growth
• Define client treatment program within the region, sourcing and producing VIP experiences and gifts, managing orders and allocations
• Develop client experience enhancements in-boutique, including hospitality menus, services, and special celebrations
• Oversee roll-out, adoption and training of internal clientelling applications and global strategies across all boutiques in the region
• Partner closely with stakeholders from Retail, Training, E-commerce, Merchandising, Marketing Communications, across local, regional and global levels

Key requirements

• Proven experience in developing and executing luxury/retail/fashion clienteling programmes
• Strong analytical skills, and excellent communication and interpersonal skills
• Comes with a good network of luxury/private clients relationships
• Driven, energetic and independent

Remuneration

• Between S$78,000 and S$100,000 annual fixed base, plus variable performance bonus

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Liew Foo Kin
EA Reg No: R1982421

Argyll Scott