Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Regional Experience Lead
Workplace Dynamics - Integrated Facilities ManagementOVERALL ROLEThe Regional Experience Lead will be responsible for building a regional Human Experience (HX) program, setting key milestones and defining success metrics to ensure effective implementation and measurement. The role will oversee activations, initiatives, and services across the region, ensuring alignment with strategic objectives and local needs. Additionally, this role will obtain proof points to demonstrate the success of these initiatives, driving the HX program\'s adoption and impact at their specific location. The Regional Experience Lead will also collate and share best practices from across the region, fostering a culture of continuous improvement and innovation. Success will be measured at each defined stage gate, providing clear insights and opportunities for ongoing enhancement.Based in Singapore, the Regional Experience Lead will also lead and support key client and employee events on-site.The role will also double-hat as the Account Innovation Lead, leading the on-account Innovation Committee, responsible for the delivery of innovation projects agreed. The role will be accountable for meeting the timelines of the innovation project, diligently tracking progress and addressing any delays or obstacles promptly. This role requires the ability to mobilize support and resources necessary for the project\'s advancement, leveraging both internal and external networks where required.CORE RESPONSIBILITIESHuman ExperienceDeliver the account\xe2\x80\x99s Human Experience roadmap across all locations and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the portfolioCollaborate with country and site leads to ensure alignment of regional experience goals with local needsEnsure the account\xe2\x80\x99s HX program initiatives are measurable and tangible to the workplaceSupport all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&IIdentify and share best practices across the region to drive continuous improvement.Collect and analyze feedback from customers and employees to inform experience strategies.InnovationDevelop and implement innovation strategies aligned with client\xe2\x80\x99s vision, priorities and targets.Manage and collaborate with cross-functional teams to drive innovation projects.Identify and evaluate emerging technologies and trends relevant to the industry.Foster a culture of innovation within the organization by promoting creativity and collaboration.Oversee the entire lifecycle of innovation projects, from ideation to execution and evaluation.Monitor and analyze key performance indicators to measure the success of innovation efforts.Provide regular updates and reports to leadership on innovation progress and outcomes.Ensure compliance with regulatory and ethical standards in all innovation activities.Drive continuous improvement by identifying lessons learned and applying them to future projects.Transforming to the Workplace Team of the futureDevelop existing and attract new talent and capabilities into the Workplace TeamLeverage technology and digital platforms to enhance workplace efficiency, automate processes and personalize employee experience.Create spaces and foster opportunity for collaboration and community-buildingClient/Stakeholder Management (in support of the Regional Facilities Manager)Develop and manage Client relationships, ensuring that programs and projects implemented are aligned with Client\xe2\x80\x99s vision, priorities and targetsComply with all requirements of the Client contract, meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the ClientLeadership / Staff ManagementActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successSupporting the team to deliver operational excellenceDevelop the skills and capabilities of the team through trainings, performance assessments to empower, engaged and motivate the team.CANDIDATE SPECIFICATION: KEY SELECTION CRITERIAIdeal ExperienceExcellent verbal and written communication skills as well as presentation skillsAble to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skillsA minimum of 6 years in the facility management industry/hospitality industryAn added benefit would be a Bachelor\xe2\x80\x99s degree in hospitality or other related field; however, this is not a mustDeep understanding of the workplace environment and a keen interest in emerging technologies and trends relevant to the workplace.Other Personal CharacteristicsStrong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organizationConfident, friendly & engagingCreative thinking with an open mind that is balanced by a strong sense of realism and practicalityOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/culturesLocation:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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