Job Description

ABOUT JANIO

Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA's ecommerce businesses to scale quickly and reliably.

Our platform will look to use AI and machine learning to enable real-time tracking, route optimization, warehouse management, and dynamic forecasting - in order to build Southeast Asia's leading logistics network.

THE TEAM

You'll join a team where everyone is striving for constant innovation and improvement. We are an incredibly driven and supportive team. We are passionate about what we are doing and obsessed with high performance. We have a strong commitment to make Janio a great place to work at and grow with.

THE CHALLENGE

The Head of Key Account Management will be responsible for monitoring and improving the satisfaction of our key accounts. You will be mainly responsible for building and maintaining strong relationships with key accounts. You will also supervise and support key accounts managers to increase sales and profitability. You will serve as a contact for assigned clients and liaison/communication channel between internal departments to ensure delivery of optimal service, client satisfaction, and retention. You should be able to facilitate communication with customers and build long-term relationships to achieve business goals.

THE ROLE

• Set and monitor sales targets for regional key account managers
• Network with key customers to identify and address specific needs
• Develop and maintain relationships with customers to ensure long-term success
• Act as the liaison between customers and internal teams ensuring clients' requirements are met
• Identify and attract prospective strategic customers
• Ensure brand consistency
• Negotiate contracts
• Collect and analyse sales data and trends
• Maintain high customer satisfaction ratings, according to company standards
• Liaise with Sales and Marketing departments to set and implement strategies for new products
• Stay up to date with internal and external developments and suggest new ways to increase sales
• Update and maintain accurate customer records.

• Preferably a degree in logistics/supply chain or other disciplines.
• Strong executive presence: ability to build relationships at different levels of customer organizations
• Demonstrated conflict resolution skills
• Ability to be diplomatic in all situations
• Strategic perspective - demonstrated ability to orchestrate deals and long-term plans that align with a beneficial client strategy
• Motivated, self-starter
• Company and client expertise with value focused solution sales and support
• Demonstrated and successful ability to navigate complex customers
• Demonstrated collaborative mindset
• Strong influencing skills
• Clear and concise communications
• Proficient in Microsoft Office applications
• Strong written, verbal and presentation communication skills
• Strategic leadership skills to execute initiatives and objectives
• Ability to develop and maintain positive relationships in a matrixed environment
• Strong business acumen