About Us

A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past few years, both companies has a proven track-record thats well validated by marketing leaders in their respective industries. When you combine the efforts of both companies together - you get the power of 2 full service agencies that are ready to help their clients pivot their business to the next level. Do you have what it takes to be a part of this award winning combination?

• Troubleshooting and resolution of incidents at the clients site including installation, of applications, servicing of peripherals to ensure customer satisfaction and service operation are achieved
• Users account administration and simple server administration
• To reformat and re-setup Windows/Mac/Linux machines
• To troubleshoot Windows/Mac/Linux Operating Systems and applications
• Setting up peripherals devices and any equipment required
• Provide desktop support at customers site
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
• First level troubleshooting of network connectivity in a Lan/Wan environment
• To provide standby support for the deployment at clients site
• Install customers applications on selected computing devices including patch deployment and upgrades
• Any Other Ad-hoc Duties as Required or Assigned

Qualifications

• Bachelors degree or Diploma in Engineering, Computer Science/Information Technology, or similar industry experience.
• Preferably at least 1 year of experience in a technical service role, but fresh graduates are welcomed to apply
• Strong technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments. Familiarity with Mac and Linux environment will be an advantage.
• Good communication skills, analytical thinking and systematic problem-solving skills
• Able to work with the team or independently with minimum supervision
• Good customer service and support attributes
• Self-motivated and eager to learn
• This role is based in Singapore

Other Information

• Interested candidates, kindly visit https://ami.recruiterpal.com/career to submit your application and to explore more job opportunities.

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  Full Time
  Executive
  ITE/Technical Certificate | Diploma | Bachelor's Degree or equivalent
  Singapore |
  Closing On 04 May 2023