Job Description

About Circles.life

Circles.Life is Asia\'s first and most successful digital telco and we are on a mission to re-imagine the mobile experience for the digital consumer and disrupt the multi-trillion dollar industry. We launched our services in Singapore in 2016, and have since expanded to Australia, Taiwan, Indonesia and Japan. We are leading the market in innovation, customer satisfaction, growth and employ 300+ associates over 5 APAC offices.

Circles.Life was founded by Rameez Ansar (ex-Temasek, BCG), Abhishek Gupta (ex-McKinsey, Bain Capital, StanChart PE) & Adeel Najam (ex- Nokia, Huawei, Starhub), who are supported by an all-star leadership team including C-suite executives from Tata Docomo, Paypal, Vodafone, Bharti Airtel, Hooq / Singtel, and Flipkart (to name a few).

Circles.Life is also the portfolio company of Warburg Pincus and Sequoia.

Notable accolades from past years include: Top 5 most loved Singapore brands (2nd year running)- YouGov Customer\'s Choice; Top Telco for Customer Service- Seedly; and Top Employer- Influential Brands (2019).

About This Role

To ensure we maintain our best-in-class support at Circles Life, we are looking for a passionate, driven and results-oriented professionals who can lead and drive continuous process excellence, key projects and performance OKRs across regional markets.

The successful candidate will be our key driver in setting the strategy, develop the relevant processes and motivate the Operations team to work towards providing a best-in-class operations team (i.e. digital customer onboarding processes, partner strategy, department engagements and performance management). This person also needs to be obsessed with customer excellence and have a continuous improvement mindset for a digitized & smart way of working, especially comfortable with the \xe2\x80\x9calways-on\xe2\x80\x9d nature of the digital landscape.

The role will be based in the Singapore.

Job Requirements

• Experience in working in a startup , digital business environment
• A self-starter with excellent time management skills, demonstrable technology acumen, readiness to learn and explore new ways of working.
• 2 - 3 years of experience in Operations in digital industries (e.g. Technology, e-commerce)
• Working for a business within a fast-paced and competitive environment, ideally one that has experienced rapid growth and expansion
• Fresh graduates are also welcomed
• Strong communication and presentation skills
• Ability to effectively communicate and partner with multiple levels of the organization

What\'s on offer:

We provide a great environment and platform for employees to build their career. In this role, you can expect:

• Unique opportunity to be a part of innovating the telecommunications industry
• Once in a lifetime chance to help shape a brand from the ground up
• Autonomy in the role and in managing your own portfolio
• Exposure to the fast-paced world of high-tech start-ups
• Attractive experience and compensation
• Working with passionate, smart and driven colleagues in a vibrant environment

To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Circles.Life