Job Description

About Cognita Asia

Cognita Asia currently operates 12 schools in 5 countries, with more than 15,000 students. While our schools are part of a Group, they are unique in many ways. In Cognita Asia, we have a robust regional team that supports our schools. The team is based in Singapore and provides centralized support across various functions. We are looking for dynamic individuals who thrive in a collaborative and inclusive environment.



Our Regional team now has an exciting opportunity for a

Regional Parent Experience Director

to join our fantastic team.

About Cognita

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, 'Thrive in a rapidly evolving world'.

About the role

We are seeking a visionary and strategic leader to serve as the Regional Parent Experience Director for Cognita Asia. This role is responsible for shaping and delivering exceptional parent experiences across Cognita's schools in Asia, with the goal of increasing student retention, deepening parent engagement, and cultivating strong, sustained parent advocacy within our school communities. The successful candidate will lead a multidisciplinary team of regional experts - spanning communications, customer insights and digital experience, to embed a customer-centric culture and consistent service standards that elevate the parent journey across all touchpoints. These stakeholders are to be influenced to create a more parent focused execution, however, they are not part of the direct team. This includes influencing school-level practices, aligning cross-functional initiatives where feasible, and driving continuous improvement through data-informed strategies, ultimately ensuring every family's experience reflects the quality and care synonymous with an exceptional Cognita education.

Who we are looking for:

Proven experience in customer experience, parent engagement, or community development--ideally within the education sector. Demonstrated ability to lead diverse teams and influence senior stakeholders across a matrixed organization. Strong strategic thinking, executional excellence, and stakeholder management skills. Deep understanding of parent behavior and decision-making in the K-12 education context. Experience with digital platforms, CRM systems, and feedback tools. High standards of professionalism, empathy, and attention to detail.

Benefits at Cognita

Hybrid Work Environment Open office concept Professional Development Medical Insurance

How to Apply

Complete this application before the closing date. The Closing Date for Applications is

8 August 2025.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.