Job Description

• Lead and oversee the end-to-end process of onboarding and implementing new business accounts, ensuring a smooth transition and alignment with company standards.

• Provide support to Program and Project Managers across both internal and external customer projects, assisting in the planning, execution, and delivery of key initiatives.

• Develop detailed project plans, including Gantt charts and flow diagrams, to outline timelines, milestones, and key deliverables.

• Design, write, and refine Standard Operating Procedures (SOPs) to ensure consistency and operational efficiency across business functions.

• Conduct training sessions for local branch offices to ensure seamless adoption of new processes, systems, and tools.

• Organize and lead key progress meetings, providing timely updates to project stakeholders on implementation status, risks, and milestones.

• Develop and implement automated reporting solutions to streamline data collection, analysis, and decision-making processes.

• Enhance and deploy of Electronic Data Interchange (EDI) systems, ensuring alignment with business needs and IT infrastructure.

• Collaborate with the IT department to manage and execute new EDI implementations, ensuring integration with existing systems and processes.

• Identify opportunities for process optimization, working closely with cross-functional teams to design and implement enhancements.

• Review and provide feedback on work instructions (WIs) created by other account teams to ensure alignment with best practices and operational standards.

• Provide business insights and consultation to Regional IT teams, supporting the alignment of IT solutions with business goals and requirements.

• Any other ad-hoc duties as assigned by the Management/Manager from time to time.

Job Requirements

• At least 2 years' experience in the freight forwarding/logistics industry with college or university with majors in relevant fields.

• Air/Ocean Freight experience is a plus.

• Proficient in Microsoft Excel, Teams, Word, PowerPoint

• Able to learn new systems and software quickly

• Experience in at least one aspect of freight forwarding Operations. Export or Import, Preferable if experienced in both.

• Detail oriented and able to manage their own schedule well.

• Has good time management

• Strong Team player

• Responsible and able to work remotely to deliver key tasks completed on time

• Good interpersonal skills

• Good command of Written and Spoken English. Proficiency in other languages are a bonus

Mon to Fri 8.30am - 6pm

Skills Required