Job Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region\'s largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Regional Senior Manager, Cross Border (Business Development) main responsibility is to grow Worldwide inbound into Southeast Asia revenues (excluding China) covering 2 main aspects; i) Acquisition & ii) Retention.

This role is required to look at 3 main customer segments:

a. Worldwide Logistics Service Provider - LSPs who are based anywhere in the world; enabling and cross-selling them full suite of Ninja cross border solutions

b. International and/or Regional Brand.com - Brands who are selling into or within Southeast Asia requiring Ninja\'s cross border solutions

c. Marketplaces & Platforms - Key Platforms and/or Marketplaces who are present in Southeast Asia or selling into Southeast Asia

The suite of solution include but not limited to;

a. International Linehaul from any origin into Southeast Asia

b. SEA customs Clearance

c. SEA last mile delivery services

d. SEA fulfilment services

The incumbent is responsible for XB BD\'s strategy & P&L of the above mentioned portfolio and manages both acquisition and retention to ensure XB achieves its topline numbers.

Incumbent is required to work with

i) Logistic product teams to enable BD strategy,

ii) Operations to ensure follow up on delivery quality gaps,

iii) Sales Ops to increase account servicing quality and onboarding experience,

iv) Management to provide business forecast and traction.

Responsibilities

• Active engagement with key marketplaces & platforms
• Cross-sell existing Ninja\'s XB solution Lead account management strategy and initiatives
• Serve as Key Account\'s cross border subject matter expert, lead and own new solutions development according to KA\'s needs
• Negotiate and ensure healthy wallet share & service adoption with Key accounts
• Maintain commercial engagement with KA\'s management and keep XB BU informed of KA\'s XB strategy
• Position Ninja XB as worldwide logistics provider\'s choice for Southeast Asia inbound solutions
• Launch and manage worldwide partner programme and onboard LSPs as Ninja\'s \'sales office\' for SEA inbound business
• Strategize acquisition and retention on LSPs segment
• Maintain active engagement with LSPs and ensure LSPs are well equipped with necessary product information to cross-sell SEA inbound solution
• Ensure proper servicing ecosystem is set up for LSPs
• Discover opportunities with LSPs on providing all spectrum of cross border logistics
• Lead acquisition team in acquiring International Brands
• Position Ninja as one stop service provider into Southeast Asia; whether supply chain solution is B2C from origin or B2B2C using Ninja fulfilment
• Position Ninja\'s fulfilment in SEA to serve as their regional distribution centre to other SEA markets
• Monitor and oversee performance with these brands to ensure they are successful in SEA
• Work with product & operations team to provide quality insights to support product innovation and formulation
• Responsible for overall health of existing accounts and acquisition pipelines
• Responsible for mapping out all KA\'s potential opportunities where NV has no share in and formulate strategy to gain wallet share in Origin-Destination pairs which are in line with Ninja\'s network
• Provide commercial forecast of all customer segments
• Ensure acquisition pipelines accurately portray Ninja\'s sales efforts
• Work closely with Business Process team & Sales Ops team to ensure servicing quality is top notch
• Guide & Design account servicing processes and escalations
• Adopt & Implement low touch, high insight & impact performance review initiatives

Requirements

• Bachelor Degree in any field
• Min. 5-8 years of experience within logistics field, preferably with 3 years or more in ecommerce logistics industry
• Strong market understanding of last mile delivery markets in at least 1 or more SEA markets
• Strategic Business development & Account management
• Good network of key management personnel within ecommerce space
• Knowledge of sales process and activities
• Have experience building relationship with Key Partners/Accounts and managed to grow portfolio successfully
• Strong presentation & showmanship
• Excellent internal & external stakeholder management

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Ninja Van