Date Posted: 2023-03-03 Country: Singapore Location: 28 Teban Gardens Crescent, Singapore The role could be based at other locations within South Asia Pacific (SAP) region and will require 30 to 50% travel. KEY RESPONSIBILITIES
Developing and implementing training programs: You\'ll work with senior management to determine training needs and create training programs that meet those needs.
Delivering training sessions: You may conduct training sessions yourself or coordinate with other trainers to deliver training to employees.
Managing training materials: You\'ll be responsible for creating and managing training materials such as manuals, presentations, and online courses.
Evaluating training effectiveness: You\'ll use various metrics and evaluation methods to assess the effectiveness of training programs and identify areas for improvement.
Collaborating with other departments: You\'ll work with other departments to ensure that training programs align with the organization\'s overall goals and strategies. Provides instruction and education regarding products or equipment usage to customers and internal employees.
Coordinates with Customer Service representatives to identify customer training and support needs.
Managing training budgets: You\'ll be responsible for managing the budget allocated for training and ensuring that expenses are within the approved limits.
Tracking employee progress: You\'ll monitor employee progress through training programs and provide feedback to employees and their supervisors.
Develop and manage the training calendar for the region
Publish training and certification completion snapshot to the regional leadership on a quarterly basis
Reviewing warranty claims: You\'ll be responsible for reviewing warranty claims submitted by customers, dealers, or service centers, to ensure that they meet the warranty criteria.
Follow up on warranty issue resolution
Consolidate regional warranty claims and ensure closure with factory
Contributes as the subject matter expert for multiple products and services.
Analyzing warranty data: You\'ll analyze warranty data to identify trends, issues, and opportunities for improvement.
Collaborating with other departments: You\'ll work with other departments such as product development, quality control, and customer service to improve product quality and reduce warranty claims.
Qualification
Minimum 3-5 years of overall industrial work experience
Strong knowledge of HVAC Commercial Products would be an added advantage
Minimum of 3 years work experience in installation, upgrades and services in a Regional Role
Thorough understanding of market dynamics including industry trends
Strong analytical skills with demonstrated ability to synthesize data from various sources in both graphic and verbal format, while easily translating them to the target audience
Effective communication, negotiation skills and customer focus
Advanced skills with Microsoft, CRMs and other sales related platforms like Salesforce
Highly organized with strong attention to detail, while managing multiple priorities
Possesses strong technical/product knowledge.
Finds opportunities to continuously improve the customer delivery model to enhance customer satisfaction
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant\'s Privacy Notice: Click on this link to read the Job Applicant\'s Privacy Notice
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