Job Description

Job description

Some careers grow faster than others.

If you\xe2\x80\x99re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC\xe2\x80\x99s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as a Relationship Associate.

Principal Responsibilities

• Receive and action direct account maintenance requests, including additional credit, debit and business card requests and limit amendments, account closure, minor amends to mandates for existing directors etc.
• Receive and coordinate Existing-To-Bank account opening, including deposit accounts, 2nd business accounts and FX accounts
• Coordinate in/outbound global account maintenance requests including mandate changes, collation of tariffs/account details and document management
• Action customer queries if it can be done at first resolution for example statement requests, account transfers, payments (by exception only), and audit confirmation receipts and instructions. Alternatively, prioritising instructions for back office teams to action
• Initiate and coordinate client and RM investigations, including complaints, charges and payments
• Respond to customer queries, including FX rate requests, status updates on customer enquiries
• Screen and quality assure client documentation before forwarding to SD or 3rd parties for execution
• Manage all aspects of client enquiry
• To treat customers fairly in all aspects of communication
• Maintaining excellent communication with Group colleagues to ensure a co-ordinated approach to identifying, analysing and resolving issues
• Acting as the vital point of contact for clients and liaising with internal colleagues on administrative duties

Requirements

• Understanding of risk management
• Analytical and financial skills
• Ability to work without constant direction
• Good organisational and time management skills
• Ability to interact with all levels of corporate customers
• Good interpersonal skills and communication skills, both oral and written

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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