Job Description

The Remittance Investigation Analyst is in charge of follow-up investigation for remittance related payments. He/She will liaise with bankers/customers and business units to resolve payment-related exceptions and ensure that these are resolved in a timely manner. He/She will identify existing process gaps and propose operational, service and risk-related improvements for implementation.

Responsibilities

• Investigates into Bankers\'/Customer\'s/Business Units\' Remittance requests, inquiries and feedback and revert to them with findings within the agreed Service Level Agreements.
• Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.
• Documents all investigation cases handled daily for records, management reporting and performance measurement purposes.
• Handles back valuation requests (including waivers) from bankers, reconciliation of nostro accounts etc
• To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.
• To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.
• To be involved in regular process reviews to manage risk & control and ensure team\'s strict compliance to laid down controls and procedures

• Able to communicate effectively and work in a team with others
• Able to multi-task and manage priorities in a fast-changing environment
• Possess strong analytical and problem-solving skills
• Able to use design thinking principles to improve and streamline existing processes
• Proficient in the use of MS Office
• Meticulous individual with an eye for detail

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