Job Description

We are looking to hire hardworking Telco professionals to join our team immediately.

You’ll be providing excellent customer service by talking with clients and help answer their questions and solve problems, often on a wide array of topics, and are a crucial part of ensuring overall customer satisfaction.

You will play an essential role when it comes to identifying what clients want while providing excellent, professional customer service, including diffusing unhappy clients when needed.

To be successful in this role, you must have the ability to manage time well; use software, scripts, and tools; and maintain lasting relationships with other call center members, as well as external clients.

Key Responsibilities:

• Field and provide communication in English
• Provide Inbound support by responding to customer queries for appointment status Call, system look-up for techs estimated time of arrival, and validation of tech assignments
• Do outbound calls to Dispatch team for escalations and expedited requests
• Engage in chat support for internal discussions, escalations, and expedited requests
• Records names, addresses, inquiries, and dispatch information
• Maintain records related to the dispatch and what transpired on the call
• Demonstrate mastery of customer service call script within a specified timeframe

Why we think this job is great:

• It’s a remote full-time, 100% remote position where you’ll work from home
• You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you
• Competitive salary, benefits, and PTO

Qualifications:

• Excellent English skills, verbal and written
• Communicates clearly and articulately
• Attention to detail and accuracy
• At least 2 years in college
• Able to support a Work from Home setup
• Own PC/laptop (Minimum of i3 processor, 8 gig RAM)
• Internet speed no lower than 10 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data)
• A designated work area
• Noise-canceling headset

About Us

Bold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.

If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.