Remote Desktop Service Support

Bedok, Singapore - Ang Mo Kio, Singapore, Singapore
ITCAN
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Job Description


Working hours details:Mon - Fri (shift rotation)

  • 7:00 AM - 4.30 PM
  • 8:00 AM - 5:30 PM
  • 9:00 AM - 6:30 PM
  • 10:00 AM - 7:30 PM
Work Location: either Ang Mo Kio or Bedok.1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.7.Ensure Email Backlogs are cleared before the following day start of business.Budget basic 2900+ 1 month bonus and aws

ITCAN

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Job Detail

  • Job Id
    JD1461207
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bedok, Singapore - Ang Mo Kio, Singapore, Singapore
  • Education
    Not mentioned
 
 
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