Job Description

Looking to turn your bilingual skills into a career that makes a global impact? Join a world-leading customer experience solutions provider and help bridge communication across industries like healthcare, government, finance, and more - all from the comfort of your home!
Key Scope:

• Provide accurate real-time interpretation between English and another language for individuals with language barriers
• Handle telephone and/ or video calls on-demand across a wide range of industries including healthcare, insurance, law enforcement, and emergency services
• Deliver professional, culturally sensitive, and objective interpretation
• Apply appropriate industry terminology and procedures across diverse call types

Requirements

• Proficient in English, with bilingual skills in either Mandarin or Cantonese, enabling smooth communication with Chinese and Hong Kong external customers is required
• Applicants with no prior experience are welcome to apply!
• Those with prior call centre experience would be highly considered
• Strong listening, retention, and note-taking skills to ensure high accuracy
• Ability to remain neutral, professional, and objective at all times
• Capable of quickly building personal credibility while following client instructions closely
• Able to explain cultural nuances when necessary to avoid miscommunication

Benefits

• 100% Work from Home (Singapore-based)
• Permanent night shift: 7pm to 3am (5 days/week, 2 rotational rest days)
• Base salary up to S$5,000 (excluding incentive)
• Professional training will be provided

Skills Required