Lead a team of technicians to oversee repair work for all products
Liaise with customers and the customer service team on a daily basis to understand product faults and customer issues
Work directly with in-house engineering team to resolve any technical issues arising from customer complaints or product repairs or product abnormalities
Diagnose customer reported faults on products and identify hardware issues required to resolve faults
Prepare documentation and repair evaluation for customers
Carry out repair solutions with hardware replacement for returned products
Control and maintain repair components inventory in SAP
Submit purchase request for component needed in the repair process
Report recurring and major issues found while in diagnosis
Assist in quality control based on product repair
Establish systems and practices to encourage workflow improvements to enhance repair work
Any other assigned tasks and responsibilities
Requirements
Degreein electronic engineering or any relevant ITE cert/Technical skills certificate or 1-year work experience in repair of electronic devices.
Willing to learn and hone repair skills on different types of electronic devices
Able to read and understand electronic schematics and user diagnostic tools such as multimeter, oscilloscope and LCR meter
Independent and a good team player
Job Types: Full-time, Permanent
Pay: $3,000.00 - $3,500.00 per month
Work Location: In person
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