Job Description

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! Position Description: Reporting Services is an organization within SAP Concur that provides data analytics consultation, IBM Cognos report-writing services, and training to customers who use Concur hosted software applications such as Concur Travel & Expense and Concur Invoice. The Reporting Consultant will manage a portfolio of clients and work with each client to craft a reporting strategy and recommend best practice reports for specific client profiles, industries, or use cases. For client-requested reports, the Consultant will gather business requirements, translate those business requirements into a design, write the reports or dashboards, and work with the clients to distribute the results throughout their companies. At times, the Consultant may be called upon to conduct online or in-person training for clients who wish to learn how to use Cognos or learn more about the data model of the Concur solutions. The Consultant will also be responsible for updating progress in a project tracking tool.
Responsibilities:

• Act as a subject matter expert for SAP Concur’s reporting module for expense, invoice and travel modules.
• Manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices.
• Build, modify and maintain custom reports as per customer’s agreed business requirements.
• Manage customer’s expectations (internal and external) with regards to reporting deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
• Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed deadlines.
• Communicate project status with the SAP Concur project manager and/or customer (as applicable).
• Update progress in SAP Concur’s project tracking tool.
• Work on support cases from the reporting queue through to resolution (as needed).
• Develop and maintain knowledge of SAP Concur’s reporting module knowledge, implementation practices and methodologies.
• Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).

Qualifications:

• Education, Experience & Training required:
  • Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.
  • At least 2+ years’ in consulting or related customer facing role.
  • At least 2+ years’ work experience with data reporting and analysis.
  • Experience with Business Intelligence solutions. o Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.
  • Ability to work productively in a fast-paced, ever-changing environment o Ability to pass a background check
• Job Specific Specialized Knowledge & Skills: (in order of priorities)
  • Exceptional written and verbal communication skills in English.
  • Excellent presentation skills
  • Analytical, consulting, troubleshooting, system testing and product evaluation skills
  • Project management skills o Strong organizational skills and ability to deliver on commitments
  • Creative solution development
  • Ability to effectively utilize data and system tools.
  • Functional knowledge of SAP Concur solutions strongly preferred o Proven ability to engage and interact with internal & external teams to resolve customer issues
  • Ability to persuade and influence
  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
• Critical Performance Competencies:
  • Major job activities – physical requirements:
    • Use of computer and keyboard for extended periods of time on most or all workdays
    • Use of telephone – throughout the workday as needed to conduct business
    • Communicating and interacting with others
  • Major job activities – mental requirements:
    • Multiple concurrent tasks
    • Ability to perform under stress
    • Writing, reading and comprehension
    • Problem solving
    • Confidentiality
    • Customer contact

We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 337817 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid