Job Description

Job Category: Sales Support
:
As a Representative - Customer Service, you will respond to customer inquiries and work closely with the company's Inside Sales Reps to receive and process local, regional and international orders and deliveries. You will resolve routine issues and communicate solutions or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
Receive and process local, regional and international orders, provide information concerning pricing, changes in service, discontinuance, shipping and delivery.
Interacts with Inside Sales and customers to provide information and to ensure best service possible.
Handle and resolve customer issues, complaints or special orders.
Obtains and examine all relevant information to assess validity of complaints and to determine possible causes.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
Qualifications:
Diploma or Degree in Supply Chain or Logistics. Fresh grads are welcome to apply.
Ability to converse in Mandarin to engage with Chinese-speaking stakeholders preferred.
Experience in order management, freight forwarding/delivery processes, and knowledge of Incoterms will be an advantage.
Problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers.
Ability to research and resolve customer issues.
Strong written and verbal communication skills.
Ability to effectively prioritize and execute tasks.
Ability to build and maintain long-term relationships with stakeholders.
About the Team: At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ?
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive and active community engagement, we create an environment where every team member has the opportunity to thrive. ?
Learn more about Working at Wesco and apply online today!?
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.?
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.?
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Skills Required