Job Description

Overall Role Purpose:You will be responsible to provide intelligence on various external and internal aspects of the business, drive improvement initiatives and extract, manage & analyze large amounts of data from various external and cross-functional databases for reporting purposes.

• Work closely with the Research, Planning & Product Manager for market intelligence, macro-economic data, competitor intelligence and internal performance data for various reporting and decision-making purposes
• Support the Commercial Planning & Research team on Commercial projects and undertake additional tasks and responsibilities deemed necessary by Commercial Management
• Evaluate available external market reports on the applicability of data and sampling methodologies
• Use relevant external data and information in the development of marketing & intelligence materials & initiatives contributing to country\'s revenue growth
• Support various Global, Regional & Country market reasearch inititiatives e.g. Market Intelligence Study, Customer Satisfaction Surveys (ICCC+, CPI, etc.) and analyse the data to propose revenue or customer experience improvemet initiatives
• Establish database infrastructure to organize large amounts of revenue and productivity data for data monetization
• Analyze the economy, DHL\xe2\x80\x99s key markets, and Air Express/Air Cargo market analysis
• Analyze DHL competitive position with respect to customer & market segmentation to understand implications on short term and long term growth
• Analyze monthly product and customer segment trends, analyse abnormalities and recommend course of action to Commercial Planning & Research Managers
• Support preparation for Commercial & Business reviews as well as Annual Planning exercises
• Develop understanding of the various internal systems, databases and their linkages to each other to be able to extract appropriate data as and when required

• Degree in Business / Computer Science / Engineering / Data Analytics / Mathematics / Statistics or similar field
• Minimum 2-3 years\' experience in process improvement or quantitative & qualitative analysis or market research related roles
• Experience in Database Management, Data Analytics and use of external statistics & databases
• Excellent software skills (Microsoft Excel & Powerpoint)
• Experience in project management and change management in a large and dynamic sales environment
• Strong and effective communicator with creative mindset
• Experience of MS Access, PowerBI, Tableau will be a plus

DHL