Job Description

Job Scope:

• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens insights.

• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.

• Uncovering citizens insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.

• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders (e.g. PSD and other agencies), and sharing of results with agencies, PSD, and ServiceSG.

• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.

• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.

• Designing and implementing learning interventions for practitioners and leaders, such as:

o Designing and facilitating discussions on Service, Operations and Enforcement Management.o Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.o Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.Requirements:

• Possesses strong analytical skills

• Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders

• Is able to engage and manage stakeholders at various levels.

• Is able to work both independently and in a team.

• Is self-motivated, innovative, enterprising and adaptable

• Has an interest in Service, Operations and Enforcement Management

• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus

Location: North Buona VistaMon-FriEA License No: 96C4864Reg. No.: R24121728 EUNICE WOO JING QI

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