Job Description

Duties & ResponsibilitiesReservations To handle flight reservations, tour reservations, consolidations and client guest' customers enquiries To maintain a high-quality level of accuracy of all documentations. To ensure all payments are received promptly according to the bookings condition To monitor deposit and payment dateline To input/maintain any information relating to product in the system, i.e. allocations, changes in itinerary, special product notes etc To review the daily action reports, tour cancellation and amendment reports To monitor and control all documents stock which includes bags, wallets, name tags, tour vouchers and itinerary leaflets To prepare visa and necessary documentation for guests and agents prior to departure To assist the manager in reviewing and updating the reservations and operations procedures from time to time To liaise with all agents regarding their reservations and handle complaints with minimal ramifications to the company's integrity and professionalism To liaise with all agents on on-going changesOthers Any other related duties assigned from time to timeJob Requirement Minimum 2years working experience in Travel and Hospitality or Luxury background chain industry Work under pressure and multi-tasks while maintaining professional rapport with clients Preferably with GDS experience A commitment to excellent customer service Prioritizing, time management and organizational skills Relationship management skills and openness to feedback Independent and ability to work in a fast-paced environment Ability to work on weekends or public holidays during Roadshow
Not Specified