Job Description

With a mission of \xe2\x80\x9cmaking travel better\xe2\x80\x9d, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 250+ locations, 80+ International Airports, 30+ countries and regions, serving 20 million travellers annually.The group comprises four core business segments \xe2\x80\x93 airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers\xe2\x80\x99 expectations of airport experiences, the group is growing exponentially across major international airports globally.

• Processes reservations by mail, telephone, central reservation systems referral.
• Processes reservations from the sales office, other departments, corporate companies and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the credit policy of the hotel and how to code each reservation.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel\'s policy on guaranteed reservations and no-shows
• Tracks future room availabilities on the basis of reservations.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• To be aware of all front office procedures
• Any other ad-hoc duties assigned

Application InstructionsPlease apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

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