Job Description

Job Summary:\xc2\xb7 Up$3800\xc2\xb7 5Days\xc2\xb7 830am to 6pm\xc2\xb7 Toa PayohJob Responsibilities:1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organized and systematic manner3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values5. Manage all inbound call enquiries from local and overseas customers6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets7. To document customer request and customer profile during the enquiries process8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.12. Anticipate and identify the needs of customers and proactively follow up when necessary13. Achieve service level agreement targets in response and follow up time14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedbackApplicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.Please submit your updated resume in MS Words format by using the APPLY NOW BUTTONBy submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.**We regret to inform that only shortlisted candidates would be notified.Lee Mann Yee
Registration Number: R22110995
EA Licence No: 06C2859
(MCI Career Services Pte Ltd)Company informationRegistration No.200701947WEA No.06C2859Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?

MCI Career Services