Job Description

WHAT: To assist in the duties of the Reservations Department maximizing bookings by delivering a delightful yet efficient booking service for our Reservations Agents are meticulous at multisite brand administration ensuring that every detail of a customer\xe2\x80\x99s booking has been accurately recorded following established procedures.

Your Goals: To contribute to the overall success of the hotel.

Our Supportive Promise: We offer an environment whereby you will feel empowered, feel safe and feel stimulated to grow both personally and professionally, with your passion for local community and neighbourhood, sharing time-honoured beliefs and ideas and a genuine ambition to develop.

Your Role: Operational (position specific)

• Ensure a smooth operation at the Reservations Department and good operation with other related Departments such as Sales & Marketing, Front office, Food & Beverage and Finance
• Assists and prepare in groups pre-arrival process and preparing group rooming lists as requested
• Ensure all reservations requests, amendments and cancellations are properly, promptly, and correctly entered in PMS (Property Management Systems)
• Ensure all correspondences for reservations are replied promptly, correctly, and professionally
• Try to solve complaints from clients otherwise escalate to superior regarding reservations and take immediate remedy action
• Knowledge of PMS and booking systems of travel agents (OTAs / GDS agents etc)
• Good interpersonal skills
• Able to compile opening & closing shift reports (including but not limited to daily pickup, STR Global updates etc)
• Ability to ensure inventory balancing between PMS and CRS system
• Ensure all no-shows are accounted for and No-show postings are charged accordingly on a daily basis
• Ability to analyse different business situations and act on problems according to the set guidelines
• Ability to communicate effectively with various departments
• Set an example in portraying our Artyzen Culture
• Ability to communicate effectively with various departments
• Ability to answer the telephone professionally and cheerfully, including transferring and routing misdirected calls, and taking messages
• Ability to process reservations from all sources, including but not limited to corporate, wholesale, Online Travel Agents, GDS, Brand website, discounted rate, emails, CRS etc
• Ability to maintain reservation standards in accordance to company\xe2\x80\x99s standard testing requirements
• Have the knowledge of hotel location, facilities, room descriptions, hours of operation key personnel, special activities and functions in the hotel in order to provide information to potential guests

• Throughout the employee journey at Artyzen Singapore, help create a better place each day in a fun, exciting and lively manner. Always look for ways of making improvements. Leave places that you visit a little better than you found it
• Always maintain a professional appearance in accordance with the standard set by the hotel group and set an example of \xe2\x80\x9cWalking the Talk\xe2\x80\x9d in terms of our Artyzen culture
• Give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the hotel in response to business and guests\xe2\x80\x99 needs
• Constantly improve your professional skills and enhance your professional knowledge
• Have an intuitive approach and warm-hearted caring for each other, your fellow employees, our guests, any third-party relationships, and our company. Take initiative rather than being passive, in caring for our company and our future

• Understand and strictly adhere to the Guidelines established in the Employee Handbook and the Hotel\xe2\x80\x99s policy on Fire, Hygiene, Health, and Safety
• Identify and report any maintenance requirements and hazards in the workplace and report significant issues to your manager
• Stay abreast of changes in your expertise and comply with statutory and legal requirements for fire, hygiene, health, and safety
• Be conscious of the hotel\xe2\x80\x99s security, guests, and guest\xe2\x80\x99s belongings
• To respond properly in any hotel emergency or safety situation

• Respond to changes in your function as dictated by the industry, company, and hotel.
• Undertake any reasonable tasks and secondary duties as assigned by the Management.
• Be prepared to work on a flexible schedule and shifts.
• Reflect our local culture, heritage, history, and be knowledgeable and share our art and craft concepts, and how they relate together.