Job Description

• Familiar with hotel product knowledge and activities.

• Maximize room sales and revenue for the hotel, prioritizing up-selling.

• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.

• Always maintain a sales attitude, not losing any sales opportunity in the hotel.

• Maximize revenue on all enquiries.

• Make sure all commissions are correct and followed-up on promptly.

• Ensure that all correspondence has been filed accordingly, with correct and updated information.

• Comply to the hotel credit policy and make sure all forecast revenues are met.

• Comply with set rooms supply and price control.

• Maintain and update guests\xe2\x80\x99 information and sales data by reservation procedures.

• Maintain high level guest service standards.

• Ensure all information input is correct.

• Keep close attention to team members\xe2\x80\x99 requirements, including attention to every team member\xe2\x80\x99s workload and duties, to fulfil operation needs.

• Maintain clean and tidy work areas at all times.

• Comply with all company policies relating to reservations.

• Comply with all systems and procedures as laid down by the hotel.

• Carry out any other reasonable duties and responsibilities as assigned.
  

• Minimum Secondary / GCE \xe2\x80\x98O\xe2\x80\x99 / \xe2\x80\x98A\xe2\x80\x99 Level
  

• Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage