Reservations Officer
Singapore, Singapore
Job Description
- Familiar with hotel product knowledge and activities.
- Maximize room sales and revenue for the hotel, prioritizing up-selling.
- Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Maximize revenue on all enquiries.
- Make sure all commissions are correct and followed-up on promptly.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Comply to the hotel credit policy and make sure all forecast revenues are met.
- Comply with set rooms supply and price control.
- Maintain and update guests information and sales data by reservation procedures.
- Maintain high level guest service standards.
- Ensure all information input is correct.
- Keep close attention to team members requirements, including attention to every team members workload and duties, to fulfil operation needs.
- Maintain clean and tidy work areas at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures as laid down by the hotel.
- Carry out any other reasonable duties and responsibilities as assigned.
Qualifications
- Minimum Secondary / GCE O / A Level
Experience
- Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
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Job Detail
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Job IdJD1384518
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned