Job Description

Hiring for 1 x Reservation Sales Executive

Location: Central

Working days: Monday to Friday

Working hours: 8.30am to 6pm

Responsibilities

The main role of the Executive, Central Reservation is to aid and support the Sales Department by effectively and efficiently processing all forms of reservations. He/she is required to handle and process reservations and

enquiries through various channels such as, online travel agencies, FITs, phone calls, emails etc and ensure the accuracy of the distribution and communication of information to both internal and external customers. The responsibilities also include the following:

• Answer all incoming calls within the service level, and in a professional, helpful and engaging way.
• All emails enquiries are to be responded within the service level and complies with the company's procedures.
• Ensure all reservation details are entered timely and accurately into the system. Maintain a positive selling approach to maximize yield in both occupancies and rates.
• Ensure external and internal customer expectations are being met and guest needs are satisfied.

Other reservation or sales support related tasks:

• Assist with group bookings and coordinate with various departments with regards to the requirements and billing instructions.
• Ensure departmental documentations and filing are in proper order (Eg: security deposit waivers and credit facility applications).
• Preparation of commission letters for property agents and follow-up with the Finance Department.
• Liaise with corporate bookers on in-house guest extension of stay and to coordinate with the respective properties.
• To be assigned to a Sales Manager and respond to all sales enquiries with follow-up actions, via e-mail or phone.
• Create and maintain company profiles in the relevant softwares (ie; SAGE and Property Management System).
• The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Requirements

Candidates with 1 year or more of working experience in such job roles or relevant industry will be highly preferred

Candidates with experience in SAGE will be advantageous

Able to work in fast paced environment and also customer service oriented

Has past prior experience in hospitality industry will be preferred

Leonard Wong

RCB No. R1439647

EA License No. 16C8004

Additional Information

Career Level

Junior Executive

Qualification

Not Specified

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Connecting talents . Driving dreams

Dynamic Human Capital connects talents to earnest employers who are serious about taking steps to grow together. Working closely with esteemed organizations, we unearth potential gems for each client's recruitment needs.

What we do

Our experience and specialization take us through scores of potential human resources that could be that instrumental player in your organization. As strategic advisors, our goal is to suss out the right personnel to be the right fit in diverse industries.

We pride ourselves with a seamless approach to facilitate the pursuit of individuals who are serious about their career.

Additional Company Information

Registration No.

201228584R

EA No.

12C6253

Company Size

1 - 50 Employees

Average Processing Time

6 days

Industry

Human Resources Management / Consulting