Job Description

Position title : Resident Service Engineer Location: Singapore Islandwide Working Days: 5 days (Work hours are the normal 40 hours a week and overtime is sometimes required of them especially on we Position title : Resident Service Engineer Location: Singapore Islandwide Working Days: 5 days (Work hours are the normal 40 hours a week and overtime is sometimes required of them especially on weekend if customer is running 24-7. ) Salary: $4,500 - $6,000 Requirements Degree in Mechanical Engineering Must have experience from Semiconductor / Sheet Metal Industry Job Expected Results Minimize customer downtime. React for troubleshooting or modification within 1 day for reported issue. Duties and responsibilities Analyses, inspects and reviews findings to determine the solution to the problem that the customer demands. Works alongside with technical engineer, quality engineer for process improvement prior to next lot delivery. (QA) Review product process, compare to actual part in customer side, provide suggestion for improvement. Offers customer DFM and proposal of product design change. (Engineering) Conduct DOE (Design of Experiment) at customer side or review internal result for a part/process that requires major comparison to decide which way is better to improve part quality. (Engineering) Provide technical solution on internal & external quality issues such as immediate rework for short term action, short term rework for FG and WIP and work with Quality and Engineering for long term action. (Engineering) Monitors performance of the product via report from CQE against actual finding on site. (QA) Reports common complaints of customers to top management in order to address the situation for future reference (QA) Makes recommendations to production, engineering, QA and offers feedback on product development, process and critical check point. (QA) Responds to customer complaints evaluates and resolves problems of the customer (On site rework, purging, modification and inspection). (Production) Transfer, coordinate and Buy off customer part in KMS, Richport and any AVL in Singapore. (Logistic) Conduct MVT (Mechanical Valuation Test) with customer at customer premises. (QA) Assists in unload, packing, installing the product at Wentel Corporation Warehouse or customer premises. (Include part transfer to Trolley) (Production) Liaise with customer to resolve Document, Trolley, Part Transfer and return. (Logistic) Develops and maintains relations with customers (Sales) To assist in Develop new products and new customers. (Engineering) Perform other duties as assigned. Relationships Internally, related with operation key staff. Externally, successfully relate with customer, supplier to meet OTD, quality and customer requirement. Knowledge An associate degree as a technical is the minimum requirement for a resident service engineer. Knowledge in customer service principles and practices are essential as well as some administrative procedures. Excellent human relation, communication and technical skills are critical. Computer literacy in Microsoft Office is a must. Problem Solving Excellent analytical and problem-solving skills must be possessed by all resident service engineers. Must be familiar with all parts of the product as well as familiarity with processes technical that may have effect on the products. They must able provide immediate reaction to customer finding and have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management Authority This position has the authority to: Empowerment to stop the shipment from company if found any potential quality issue. Special circumstances Resident Service engineers work outside of the company premises and must be able to work without any direct supervision. Regular travel is frequent for resident service engineers as most of them offer in-house or off-site service. Travel abroad is also possible with companies with international customers. quickly adapt, to successful handle high stress situation and constantly work under pressure . Other It is important to take note the possibility of lateral move to other position during business diversification. Interested applicants kindly apply directly via my Careersfuture ' Whatsapp text 9851 1096 ' [HIDDEN TEXT] R2199156 14C7279