Job Description

(i) Assist the assigned RN in widening outreach and deepening engagement with residents and thereby, building social capital and to achieve an active community.

(ii) Based at RN centre(s), the Manager operates the centre and works closely with RN to handle enquiries from members of the public, collection of course/activity fees and assist in other administrative roles.

(iii) Keep abreast of all activities, courses and events organised or to be organised by the assigned RN or any other local matters to ensure the smooth operation of the RN.

Key duties and responsibilities

• Assist to provide information and handle enquiries from residents and general public on the programmes and services provided by the assigned RNs.
• Operates at the assigned RN centre(s) at least five days a week.
• Assist the assigned RN to build up a database of residents within the zones and help monitor RN in engagement and outreach, and to expand its customers\xe2\x80\x99 base.
• Assist to promote and market RN membership scheme/activities/courses/events to residents through social media and other new strategies, besides existing channels.
• Support RN to form and develop Interest Groups, plan and organise activities and courses.
• Assist to gather residents\xe2\x80\x99 feedback and needs on RN programmes.
• Assist RNs in handling accounting/book-keeping of RN accounts like collection of fees, issuing of receipts, preparations of monthly statements of account etc.
• Assist to ensure that all RNs\xe2\x80\x99 publicity materials, application forms and tickets for RN Programmes are available to the public.
• Ensures that confidential documents and reference materials are securely kept and not openly displayed to the public.
• Ensures that all RN posters on notice boards and banners in the estates are up-to-date and presentable.
• Have a good understanding of RN Rules and Regulations.
• Work with RN to ensure that RN Centre is operational at all times during its opening hours.
• Meet PA Service Standards at all times and assumes any other duties as assigned by CO and RN.

• Performs administrative duties (such as filing, typing, posters designing and despatch of minutes and circulars to GROs) to support the functioning of RN.
• Attends to requests or enquiries of grassroots leaders and residents when necessary.
• Liaises with grassroots leaders and reminds members to attend important meetings and functions.
• Work with RN to plan and prepare publicity materials on RN programmes like house visits, floor/block parties, block dialogues, street parties etc.
• Provide RN progress updates as and when required to RN, CO or PA HQ.

• Participates and achieves EXCEL targets on Training and Work Improvement Teams.
• Participates in projects assigned by CO and PA HQ.
• Maintain RN Facebook website or other online outreach channels.

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