Job Description

:

The Resort Manager is responsible for overseeing the day-to-day operations of the retirement resort, ensuring the delivery of high-quality services, and providing exceptional customer service to residents, families, and guests.







The successful candidate will be responsible for the following:

1.

Operational & Facilities Management

Oversee the day-to-day operations of the resort, including resident services, hospitality, and amenities. Ensure the delivery of high-quality services, meeting resident needs and expectations. Manage and allocate resources, including staff, budget, and assets. Close working relationship with CEO & COO to ensure the resort runs smoothly.

2.

Customer Service

Provide exceptional customer service to residents, families, and guests. Respond to resident concerns and complaints, resolving issues promptly and professionally. Foster a culture of customer-centricity, encouraging staff to provide exceptional service.

3.

Staff & Vendor Management

Lead and manage the resort staff, including department heads and team members. Foster a culture of collaboration, innovation, and continuous learning. Develop and implement staff training and development programs. Manage relationships with external vendors and suppliers to ensure quality, reliability, and value in all services and products.

4.

Quality Assurance

Ensure the delivery of high-quality services, meeting regulatory requirements and industry standards. Implement quality assurance processes, including resident feedback, staff training, and performance monitoring. Maintain compliance with regulatory requirements, including accreditation and licensing.

Job Requirements:

Diploma or Bachelor's degree in Hospitality, Hotel Management or Business Administration, or a related field. Minimum 3 years of experience in a management role[DC4] preferably in the hospitality, aged care or retirement living sector. Strong understanding of the aged care and retirement living industry, including regulatory requirements and best practices. Proven track record of leading and managing high-performing teams. Excellent communication and interpersonal skills, with the ability to engage with diverse stakeholders. Strong customer service skills, with a focus on providing exceptional service to residents and families. Strong problem-solving skills, with the ability to resolve complex issues and conflicts. Excellent time management and organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Basic financial skills for forecasting inventory, manage budgets and generating reports Basic marketing and sales skills, with the ability to promote the resort and its services to potential residents and families. * Positive attitude with a willingness to take on new challenges.