Job Description

Restaurant Hostess/ Service Crew La Bottega @346 Joo Chiat Road Responsibilities: . Be responsible for taking reservations, answering the phone, replying to WhatsApp messages/emails before and du Restaurant Hostess/ Service Crew La Bottega @ 346 Joo Chiat Road Responsibilities: . Be responsible for taking reservations, answering the phone, replying to WhatsApp messages/emails before and during service, responding to any guest requests etc . Welcome guests warmly to the restaurant . Be helpful, welcoming and pleasant towards each guest. . Acknowledge special occasions when notified by customer and keying it in the system for the booking. . Liaise with the kitchen and GM on the special requests of the week. . Utilise the systems to its full potential, maximise bookings, create a database of all regular patrons of the restaurant, building a detailed record of guest such as their birthdays, anniversaries, allergies and preferences etc. . Assist other service crew with work including, but not limited to cleaning the tables, tidying up and setting silverware during service and getting ready for the next seating . Serve food & beverage to guests when required. . Familiarizes with all food and beverage items in the menu, its ingredients, method of preparation, portion size and presentation to be able to deliver ideal service maximizing guest satisfaction. . Ensure food and beverage arrive to guests quickly and correctly and confirming guest satisfaction . Ensure proper table maintenance, including water service, pre-bussing, etc. . Ensure guests are charged correctly and receive proof of payment in a timely manner Requirements: . Diploma in Tourism / Hospitality Management . Proficient in MS Excel, Word, & PowerPoint . Good people skills . Good organizer and planner . Passionate about people . Service-orientated . Ability to operate with flexibility and creativity. . Well-groomed . Proactively taking on additional responsibilities where required. . Fluent with English . Can think out of the box . A minimum of 3 years' experience with customer service preferably at a hotel or a restaurant Benefits: - 13th month bonus - 12 days AL (with increment of 1 day per year until the max of 17 days) - Monthly Attendance Incentives - Annual Health Incentives (0 to 2 Mcs - $150 to $500) - Annual Long Service Incentives from $800 (1 year of service) to $2000 (5 years and above of service - The Employee shall be entitled to either a staff meal or a meal allowance of $4 per day of work performed.