Conduct outlet briefings and ensure that communication takes place in the team
Ensure that Restaurant\xe2\x80\x99s logbooks are up to date
Ensure that guest needs and expectations are met by providing a professional and efficient service that is aligned to MOHG\xe2\x80\x99s standards
Handle all guests\xe2\x80\x99 requests and complaints politely, promptly and professionally
Guide the team to ensure that guest satisfaction is monitored and where appropriate, rectified
Ensure colleagues\' grooming standards are being met and maintained to demonstrate a professional image for our guests
Liaise with the Culinary team to ensure consistent food quality and presentation
Liaise with other departments to ensure that supplies are replenished timely and Restaurant\xe2\x80\x99s features are in good and clean conditions at all times
Establish and maintain a monthly training plan according to the standards required
Develop the team through coaching, mentoring and constant formal interactions at specific yet periodic intervals
Prepare operations reports on a weekly and monthly basis
Plan, organize and carry out F&B promotions to drive revenue and awareness for the restaurant and hotel
Maximise profitability by primarily increasing turnovers (revenues and covers) and carrying out cost control as a secondary priority
Any adhoc tasks assigned by the Director of F&B and Director of Restaurants
Job Requirements:
Minimum 3 years of F&B experience at a managerial level
Able to do shift work and work on weekends (5 day work week)
Service-oriented team player with excellent interpersonal and communication skills
Able to multi-task and work under pressure in a fast pace environment
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