Job Description

Full-Time

Benefits & Perks:

Competitive Salary with Attractive Monthly Incentives rewarding your performance Career Advancement Opportunities in Asia's largest wine retail and wine-themed restaurant chain Professional Wine & Service Training by our in-house experts to equip you with, or further deepen, your knowledge and expertise - making it easy for candidates with no prior wine or F&B background to join us Exclusive Staff Discounts on our extensive range of products Comprehensive Medical Benefits including unlimited GP visits Complimentary Staff Meals provided during working hours to ensure you're well taken care of throughout your shift AWS (13th Month Salary) for an extra boost to your annual income Progressive Annual Leave starting at 14 days, with an additional day earned for every year of service

What You'll Be Doing:

Manage daily outlet operations to ensure efficiency, profitability, and excellent customer service Handle customer feedback and resolve issues promptly Oversee staffing, training, scheduling, and performance management Monitor inventory, control costs, and optimize operational efficiency Drive sales through upselling, promotions, and marketing activities Ensure compliance with safety, hygiene, operational standards, and all company policies, procedures, and service protocols across the outlet Maintain accurate records of operations, finances, and staff performance Supervise and ensure consistent execution of opening, closing, and shift handover procedures Identify and resolve operational issues promptly Carry out any other duties as assigned by the Area Manager (F&B) or management

What We're Looking For:

Proven leadership experience in F&B or Hospitality management Strong organisational, communication, and interpersonal skills Proactive, customer-focused, and results-driven mindset Strong financial and operational understanding, with budget and cost control expertise * Ability to motivate and lead a diverse team in a fast-paced environment