Job Description

The Retail Assistant Manager will support the daily operations of the outlet, ensuring smooth coordination between professional laundry services, self-service facilities, and the retail segment. This role requires engaging with customers directly, providing guidance on garment care, assisting with service selection, and recommending suitable retail products. The manager will oversee the quality of services delivered, maintain hygiene standards, and ensure all machines and facilities are functioning properly.

Specific Responsibilities

1) Deliver excellent customer service by assisting with garment care advice, service selection, and product recommendations.


2) Oversee the daily operations of the outlet, ensuring smooth service flow, high quality standards, and well-maintained equipment.


3) Supervise and train staff to uphold company policies, service excellence, and operational efficiency.


4) Manage retail inventory, monitor product sales, and coordinate stock replenishment.


5) Support corporate clients by coordinating timely laundry pick-ups and deliveries.


6) Maintain the customer lounge and facilities to provide a clean, safe, and comfortable environment.


7) Prepare operational reports, track performance, and recommend improvements for service and retail offerings.

Technical Skills and Competencies

1) Proficient in operating / handling cashless consumer APPS systems and handling order transactions.


2) Skilled in managing retail inventory, monitoring stock levels, and preparing operational reports.


3) Familiar with self-service laundry equipment, with knowledge of hygien


and safety standards. Able to handle customer for dry cleaning service.


4) Strong customer service skills, able to engage customers, provide garment care


advice, and recommend suitable products.


5) Effective leadership and supervisory abilities to train, guide, and motivate staff while ensuring workflow efficiency.


6) Problem-solving mindset with attention to detail in handling customer requests and service quality.


7) Strong time management and organizational skills to coordinate daily operations smoothly.


8) Sales and upselling capabilities to promote retail products and enhance customer experience.


9) Adaptable and proactive, able to balance customer-facing duties with operational responsibilities.


10 Committed to continuous improvement and supporting the company's growth objectives.