Job Description

We look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let's talk.
The conversation starts here. If this role matches your ambitions and skillset, let's get started with your application. Take a look at our other open positions too. Our many opportunities can lead to infinite possibilities.
As a Sony Retail Assistant Store Manager, you will play a pivotal role in driving store performance, cultivating a high-performing team culture, and delivering exceptional customer experiences. You'll support the Store Manager in daily operations, staff development, and strategic execution ensuring every interaction reflects Sony's commitment to innovation, quality, and customer delight.
What you will be doing

• Oversee daily store operations to ensure smooth execution and high service standards
• Implement and uphold store policies, SOPs, safety, and audit compliance
• Drive sales targets through planning, motivation, and data insights
• Track sales performance, analyze trends, and recommend improvements to boost profitability, traffic, and efficiency
• Execute store campaigns, promotions, and marketing activities effectively
• Mentor and coach staff to enhance performance and customer experience
• Support staff development, evaluations, and training opportunities
• Foster teamwork, open feedback, and recognition culture
• Lead by example in delivering excellent service and resolving escalations
• Strengthen customer loyalty, reviews, and advocacy
• Ensure timely submission of reports and operational documents
• Coordinate with HQ and mall management on operational matters

What will help you succeed

• Minimum of 5 years retail management or supervisory experience, preferably in consumer electronics or premium lifestyle brands
• High school diploma in Business, Retail, or related field
• Proficient in MS Office and POS systems.
• Willing to work retail hours, weekends, and public holidays.
• Sales-driven with a passion for customer service and brand experience.
• Proven track record in driving sales performance, team development, and operational excellence

Benefits you will have

• Medical benefits
• Public holiday replacement leave
• Monthly performance incentive, AWS and variable bonus
• Special staff purchase rates
• Corporate social responsibility time off for 1 day each year to volunteer for a charity of your choice
• Milestone gifts
• Wellness activities to promote healthy lifestyles
• Curated training programmes to encourage continuous professional development

At Sony, we strive to create a place for you to realise your potential and inspire you to make positive impact through innovation, smart collaboration and boundless curiosity. We are looking for people who believe that they can enrich lives and help us achieve our purpose - fill the world with emotion, through the power of creativity and technology.

Skills Required