Job Description

The 1872 Clipper Tea Co. is expanding, and we're looking for a Retail Associate to join our team. This isn't just a job--it's an opportunity to grow your career. We are seeking a proactive and enthusiastic team player who will be the face of our brand, helping customers discover our heritage and find their perfect brew.

Key Responsibilities

Customer Engagement:

Greet every customer with a warm welcome and provide an exceptional, personalised shopping experience. Proactively share your knowledge of our tea blends and accessories to confidently recommend products and meet store targets.

Product Expertise:

Become an expert on our teas, from our classic favorites to new seasonal blends. You will be a go-to resource for customers, helping them understand our "farm-to-cup" philosophy and the art of brewing.

Store Operations & Visual Merchandising:

Maintain the store's pristine appearance and inviting atmosphere. This includes keeping displays organised, assisting with inventory, and ensuring our products are showcased beautifully.

Point-of-Sales Transactions:

Handle all sales, returns, and payment processes with accuracy and efficiency, ensuring a smooth checkout experience for every customer.

Team Collaboration:

Work closely with the team to ensure the store runs smoothly every day. Your energy and positive attitude will be key to a dynamic and collaborative workplace.

Compliance:

Uphold all company standards and policies, from sales procedures to safety protocols.

Minimum Requirements

A highly driven, positive, and outgoing attitude with a passion for tea. Excellent communication skills. A minimum of one (1) year of experience in a premium retail environment. Specialty tea or coffee experience is a plus. Ability to multitask and thrive in a busy store. Flexibility to work various shifts, including weekends and public holidays.

What We Offer

Career Growth:

This is an entry-level position with clear opportunities for development into a leadership or managerial role. We are committed to your growth.

Comprehensive Training:

We provide regular classroom and on-the-job training to turn your passion into expertise.

Competitive Benefits

+ Monthly incentives + annual performance bonus
+ Up to $1,600 of medical and dental coverage
+ Up to 18 days annual leaves
+ Staff discounts (applicable for all brands under the B.P. de Silva Group
+ Complimentary drinks

Outlet Location(s): Jewel Changi / ION Orchard


Work Hours: 44 hours, 5 day work week