Retail Customer Service Officer Job in DR HAACH PTE. LTD.

Retail Customer Service Officer

SG, Singapore

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Job Description

Join us in a well trusted beauty brand as a Customer Service Officer!

Great beauty benefits and a good step to step into this industry!

Analyse customers' feedback to understand areas for improvement and present the findings to senior management. Develop service quality processes. Manage customers' concerns. Monitor responses to customer requests and queries to minimise gaps in customer service delivery. Organise the client contact database. Supervise order processing and order fulfilment. Responsible and demonstrate CSO etiquette. Ensure good customer satisfaction

Requirements

Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems. Computer skills. * Knowledge of mediation and conflict resolution techniques is preferable.

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