Job Description

Job Responsibilities:


Respond to customer enquiries promptly via

phone, WhatsApp, and email

. Handle enquiries received through

Respond.io

and ensure timely follow-up. Assist customers with product, delivery, and service-related questions. Prepare

Delivery Orders, Invoices, Return note and Credit Note

accurately. Arrange product deliveries, exchanges, or returns in coordination with the warehouse and delivery teams. Manage

one-to-one product exchanges

for any reported quality issues. Assist

project team's customers

with

self-collection arrangements

, ensuring smooth handover and proper documentation. Maintain proper filing and documentation for all transactions, deliveries, and customer communications. Track and report on daily customer transactions and walk-in data. Prepare

daily chat analysis and transaction reports

. Support retail team operations during events or sales campaigns. Be willing to

work on weekends occasionally (at least once per month)

when required for retail events.


Job Requirements:


Minimum O Level / Diploma qualification. Good communication skills (spoken and written). Organized, detail-oriented, and customer-focused with good communication and interpersonal skills to handle both end-consumers and inter-departments. Proficient in Microsoft Office (Excel, Word) and familiar with WhatsApp Business / chat management tools (e.g. Respond.io). Team player with a positive attitude and willingness to learn. Able to work independently and handle multiple tasks efficiently. * Those with working experience with SAP (B1) will be an advantage.