Job Description

Base Salary + Commission Incentives

o? ?Client Engagement & Customer Service:

Provide personalized advice to clients (brides, grooms, families, individuals) when they are considering to purchase our products & services, tailored packages, selecting outfits for photoshoots and events, helping them feel confident and comfortable. Engage with clients, ensuring clear communication, addressing their needs, and following up to maintain schedules ahead of significant events (e.g., weddings, photoshoots). Maintain excellent customer relationships to ensure satisfaction and return business.

o? ?Reservation & Inventory Management:

Oversee reservations, ensuring accurate scheduling and minimizing the risk of conflicts or double bookings. Keep the inventory records up-to-date and efficiently manage the company's products and accessories, maintaining their quality and condition. Product & Service Improvement: Collaborate with supervisors and colleagues to identify market demand, refresh product offerings, and enhance services. Provide input on how to add value to the business, such as suggesting new offerings or optimizing existing services.

o? ?Marketing & Brand Growth:

Actively participate in team meetings, sharing insights and ideas to improve workflow and achieve both short- and long-term business goals. Contribute to developing targeted advertising and promotional programs to increase sales and brand awareness. Work alongside directors and the sales team to create customer acquisition and retention strategies that will maximize profits, expand market share, and improve customer satisfaction. Support the development of brand loyalty programs, fostering long-term customer relationships.

Growth Opportunities:

The successful candidate will have the opportunity to evolve within the company, taking on more strategic roles over time. The position offers the chance to develop a deep understanding of brand strategy, customer loyalty programs, and product management, paving the way for future managerial positions.

Job Requirements:

Minimum qualification: High school diploma or equivalent. Prior experience in customer service or the service industry is preferred. A strong interest in creating engaging social media marketing content will be a valuable asset. Interpersonal and communication skills with a passion for providing excellent customer service. Detail-oriented with the ability to manage inventory and scheduling to prevent booking conflicts. Able to work effectively as part of a team in a fast-paced bridal studio environment. Flexibility to work on weekends and public holidays. * Positive attitude, willingness to learn, and ability to handle various tasks independently.