Job Description

:

• Strategize the store business model aligned to SMU\xe2\x80\x99s mission as well as the current retail landscape.
• Achieve revenue and profitability objectives, marketing and promotions, pricing, product sourcing, logistics, vendor management, visual merchandising & customer service.
• Oversee sponsorship requests as an avenue to increase brand exposure among student groups and the public.
• Ensure proper portrayal and usage of the Smoo Mascots.
• Work with internal clients for customized products from conceptualizing to delivery.
• Create and implement online shop business plans and work closely with members of the marketing team to execute e-marketing strategies to boost site traffic and generate sales.
• Drive traffic to the store/ site by using social media such as Facebook, Twitter, Instagram and eDMs.
• Upkeep the shop fa\xc3\xa7ade, display fixtures and storage areas.
• Maintain of the point-of-sales system and ensure strict adherence to cash/financial management best practices; and execute and monitor loss prevention.
• Manage product inventory, keep a good database of inventory movement and annual stock take.
• Prepare monthly and yearly sales report and prepare annual budgets to management.
• Responsible for listing the store policies as well as writing and refreshing SOPs.
• Secure merchandise by implementing security systems and measures.
• Protect employees and customers by providing a safe and clean store environment.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Oversee the performance and training of staff and student helpers.
• Overall shop operations and management as per normal retail shop (front and back-office work)
• Provide customer service and resolve customer problems or complaints by determining optimal solutions.

Qualifications:

• Degree or Diploma in Retail, Arts, Events or Mass Communication with at least 8 years of relevant experience in the retail/ service industry. Advantageous to have an eCommerce certification or diploma.
• Pleasant personality, meticulous, conscientious, pro-active and can work independently.
• A retailer\'s mindset and fast fashion oriented. Must understand business strategy and branding and able to put together a cogent business plan for TSS.
• Flexible, and a team player. Customer Service is essential.
• Ability to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office applications, Shopify and major email programs, and SAP procurement.
• Planning and organizational skills including establishing priorities and objectives, correctly scheduling store activities and personnel and appropriately allocating resources.
• Written and verbal communication skills including the ability to present information in a clear manner and to appropriately respond to questions.
• Adaptability including the ability to adjust approach to match different task and employee requirements.
• Customer service orientation includes the ability to develop customer relationships and understand customer needs.
• Analysis and problem assessment including the ability to identify cause and effect relationships.
• Judgment and decision-making skills including the ability to correctly define an issue and select the right course of action.
• Delegation skills including the ability to appropriately allocate tasks and responsibilities to staff members.
• Initiative including the ability to be proactive in generating ideas for improvement of store operations and profitability.
• Detail-oriented including paying attention to all aspects of the store operations, accurately checking processes and tasks and following established procedures.
• Integrity including promoting and maintaining social, ethical and company norms.
• Works on weekdays with official hours from 9am to 7pm including lunch break. No shift works. Occasional weekend work is required for key SMU events.

Other Information:

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

About Us:

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The \'family-like\' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together \xe2\x80\x93 building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities \xe2\x80\x93 all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Singapore Management University