Job Description

\xe2\x9e\xa0 Position: Perm \xe2\x9e\xa0 Industry: Luxury Retail \xe2\x9e\xa0 Location: Orchard \xe2\x9e\xa0 Salary: up to $3,500

Duties and Responsibilities

• Ensure the smooth running of day-to-day operations of Multi-brand stores Boutiques
• Support and work closely with the retail team in ensuring standard operating procedures and service guidelines are met
• Monitor and manage stores\xe2\x80\x99 maintenance supplies such as store amenities, office equipment and pouches to ensure quality standard and cost effectiveness
• Assist in the planning and execution of new store openings from renovation works and fittings to manpower management
• Liaise with mall managements or contractors on any ad-hoc installation and maintenance works
• Liaise with HR on manpower deployment for stores
• Assist in the quarterly Mystery Shopper\xe2\x80\x99s results review with suppliers and retail team
• Dissemination of brands incentives, price & discount guidelines to retail sales team
• Processing of monthly incentive reports for required brands
• Preparation of sales reports for monthly performance review
• Dissemination of sellout reports for monthly performance review to Retail Brands
• Liaise with mall managements and work alongside with the marketing team on corporate events, promotions and seminars
• Liaise with retail sales team on independent brand enquiries and orders
• Manage & collate annual new novelties orders and waiting list of retail sales team
• Sourcing, analysing & verification of all vendor quotations and invoices
• Support and manage Retail Exclusive Brands from coordinating purchase orders to stock inventory management
• Ensure effective management of After-Sales service as well as handling customers\xe2\x80\x99 feedback complaints and email enquiries
• Manage & rectify any issues of warranty & sellout declaration mismatch and/or extension of warranties
• Work with retail brands on the new deployment of systems, warranties and ordering platforms
• Work with e-commerce team on online store SKU listings and customer enquiries
• Manage & timely updating of key listings and documents (ie. Brands & staff contact listing, discount guidelines, POS listings etc)
• Timely arrangement of retail sales team\xe2\x80\x99s training schedule and events participation
• Handle reservations and bookings of Company\xe2\x80\x99s travel and accommodations
• Other ad-hoc duties as assigned

• Degree or Diploma in business administration, business studies or sales & marketing
• 2 years of relevant experience in luxury retail environment or customer service industry
• High degree of initiative and self motivation with personal interest in timepieces
• Enjoys working in the retail environment and performs well under pressure
• Good organizational skills with leadership qualities and people management skills
• Strong communications and interpersonal skills
• Knowledge of application software like Microsoft Word, Excel and PowerPoint.