Job Description

RETAIL SALES DEVELOPMENT Support the Senior Retail Manager in building effective communication tools to share sales datas to retail team Prepare weekly and monthly sales performance decks Assist SRM in building effective incentive plan based on marketing & business needs Coordinate, verify and share result of incentive to sales team on a monthly basis Visit point of sales on a weekly basis and ensure counter / boutique needs are met
RETAIL STAFF MANAGEMENT Monitor key retail KPI and provide quantitative report to SRM Review retail team productivity and gather retail team needs in term of coaching & training Ensure new product launches information are well disseminated to the retail team: Prepare deck including all information related to new launch in partnership with Marketing Team Create a positive and strong synergy within the team, ensure positive mindset
RETAIL EXCELLENCE Lead Mystery shopping Execution Communicate and feedback to the retail team on key learnings and areas of improvement Assist SRM during in/out of store event and ensure perfect execution with high level of service Lead Bee Gold App (CRM tool) campaigns execution to strengthen Retail Staff relationship with Guerlain members and increase retail sales: Create campaign based on marketing & business priorities Ensure customer focus list is well defined Monitor, review and analyze campaign performance Work hand in hand with Marketing Team on developing the high clienteling network by reviewing the database and spending of Guerlain customers
RETAIL SUPPORT Assist the stores with logistics (e.g. weekly deliveries) and administration Facilitate inter-store transfers and product replenishment: transfer merchandise between stores to ensure optimal stock levels Support during events (e.g. clients' registration in the database or packing)
REPORT / ANALYSIS Provide weekly & monthly sales analysis on Guerlain's performance Provide Boutiques report on a monthly basis Provide monthly competitor's report

Qualifications

Able to commit full time internship from Jan - June 2026 Organized, autonomous with a sense of initiative and advanced analytical skills Data sensitive, logical and detail-oriented Versatile, curious, eager to learn with a good attitude. Proficiency in MS Office (Words, Excel, Powerpoint) Team-spirited with an international outlook, enthusiastic about and sensitive to luxury cosmetics. * Previous experience in the beauty / luxury / FMCG / is an advantage.