Job Description

Main Responsibilities

Oversee daily operations of all Singapore stores, ensuring smooth performance and brand consistency. Recruit, train, supervise, and develop store teams. Plan and manage staff rosters to ensure adequate coverage. Maintain high visual merchandising standards and store presentation. Ensure storeroom, shop inventory, advertising, and packaging materials are well-stocked and organized. Plan and implement weekly visual merchandising updates to drive sales and brand appeal. Manage inventory levels -- ordering, receiving, stock takes, and minimizing losses. Build and maintain a local customer database to support marketing and loyalty programs. Collaborate with the digital marketing team on promotions, social media, and online strategies. Plan and execute weekly newsletters for Singapore customers. Support marketing initiatives, including new product launches, POS materials, and event invitations. Update and maintain the Singapore website with current inventory, promotions, and events. Manage the Singapore Instagram account and create brand-aligned local content. Set and track sales targets, KPIs, and individual performance. Oversee cash handling, bank-in procedures, and daily closing reports. Ensure POS system accuracy and data integrity. Handle customer feedback promptly to ensure satisfaction. Maintain a clean, safe, and organized store environment. Prepare and present monthly operations reports to management. Organize and execute promotional activities and seasonal campaigns. Coordinate closely with the Kuala Lumpur HQ on brand strategy, inventory, and operations. Stay updated on digital technologies (e.g., ChatGPT, retail innovations) to enhance efficiency. Be available for occasional travel to Kuala Lumpur for training, meetings, or events.

Skills and Experience Required:

Minimum 2-3 years of experience in retail operations/store management. Strong leadership and people management skills. Good understanding of sales, customer service, and inventory management. Highly organized, detail-oriented, and able to multi-task. Excellent communication skills in English (written and verbal). Digital-savvy and proactive in using online tools (for social media, newsletters, CRM systems, etc.). Ability to adapt quickly in a fast-paced retail environment. Passionate about design, retail, and delivering a high-quality brand experience. Curious and open to adopting new technologiesfor operational improvements. Comfortable with occasional regional travel(to Kuala Lumpur).
Job Type: Full-time

Pay: $3,000.00 - $3,500.00 per month

Work Location: In person