Job Description

Key Responsibilities

System Administration & Support:

Serve as a top-tier technical expert for the corporate POS environment, including configuration, user management, software deployment, and troubleshooting complex hardware and software issues.

Project Implementation:

Lead and participate in projects to upgrade, patch, or implement new POS systems and integrated technologies (e.g., new payment terminals, NFC/contactless solutions, scan-data redemption systems).

Integration Management:

Oversee and maintain the critical integrations between the POS system and other platforms, including: + Fuel Controller Systems (e.g., Wayne, Dover Fueling Solutions)
+ Payment Processors & Acquiring Banks (PCI compliance understanding is preferred)
+ Loyalty and Gift Card Platforms
+ Back-Office Inventory and Reporting Suites
+ Head Office Functions and reporting requirements

Vendor Management:

Work closely with POS software vendors, hardware suppliers, and payment processors to resolve issues, manage service tickets, and drive product enhancements that meet business needs.

Security & Compliance:

Ensure all POS and payment systems adhere to strict PCI-DSS (Payment Card Industry Data Security Standard) compliance requirements. Implement and monitor security protocols to protect sensitive customer and transaction data.

Training & Documentation:

Develop and maintain detailed technical documentation, operational procedures, and configuration guides. Provide training and support to field technicians and store operations staff.

Performance Monitoring:

Proactively monitor system health, transaction volumes, and network connectivity to prevent outages and ensure optimal performance across the retail network.

Innovation:

Stay abreast of industry trends (e.g., mobile POS, cloud-based solutions, predictive analytics) and evaluate new technologies to enhance our retail offerings and operational efficiency.

Qualifications & Experience

Required:

+ Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent practical experience.
+ 3+ years of hands-on experience supporting, administering, or implementing retail POS systems.
+

Direct experience with POS platforms common in the Fuel/C-Store industry (e.g., Gilbarco Passport, Verifone Commander) is highly preferred.

+ Strong understanding of payment processing technologies, PCI compliance, and security best practices.
+ Solid knowledge of network fundamentals (TCP/IP, VLANs, VPN) as it relates to connecting forecourt and in-store devices.
+ Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.

Preferred:

+ Experience with integration protocols (REST/SOAP APIs, XML, JSON).
+ Familiarity with fuel controller systems and forecourt equipment.
+ Understanding of loyalty program mechanics and gift card systems.
+ Project management experience.
+ Relevant certifications (e.g., PCI Professional, vendor-specific POS certifications, CompTIA Network+).

Personal Attributes

Strong Customer Focus:

Understands that technology serves the needs of the business and the end-customer.

Excellent Communicator:

Ability to explain complex technical concepts to non-technical stakeholders clearly and effectively.

Proactive & Self-Motivated:

A problem-solver who takes initiative and ownership of issues.

Team Player:

Collaborates effectively with cross-functional teams in a dynamic environment.

Calm Under Pressure:

Ability to manage and prioritize multiple tasks, especially during critical system incidents.

Working Conditions

Standard office hours, with off-hours work required for system deployments, upgrades, or emergency support. * Travel is required to support site rollouts or visit vendor locations as well as overseas assignment when required.