Job Description

Canva’s Commitment and Mission At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. Join us and design your future. About the team To continue strengthening our content advantage, we launched Canva Creators in June 2020 - a platform which empowers everyone to submit their high-quality designs into the Canva content library. Our vision is to build the world’s best marketplace. Creators is a product in its hyper-growth phase on top of the exponentially growing company. While still at beta-launch, creators-published designs now contribute to more than 50% of usage by all Canva users, with over 500,000 templates added to the library from Creators in the last 3 months, a 500X YoY growth. We believe Canva Creators has the potential to take Canva to the next level of scale for high-quality design content, and we want you to be central to that growth. About the role This role will be responsible for proactively monitoring, detecting, investigating and managing Creator fraud. The hyper-growth that the Creators program is going through is outstanding, but with this also comes an increase in attractiveness for fraudsters. Building the world’s best marketplace means not only empowering people in their potential to earn through submitting high-quality designs into the Canva content library, but also protecting our Creator communities by having a safe and trusted environment against bad actors. This role will help to improve the operational efficiency of our fraud detection and will interact across multiple specialities within the Creators team and make sure we are ready to scale towards Canva’s goal of reaching $2B AR.

What you'll do:

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  Taking ownership for the existing monitoring processes and driving and iterating on these ensuring they are repeatable and scalable.
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  Working with the Analytics team to supervise fraud and iterate on existing reporting.
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  Taking ownership of fraud investigation and iterating on these too.
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  Researching standard process fraud mitigation strategies and presenting recommendations to engineering and finance teams
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  You will be responsible for supervising and iterating on fraud event detection, working with analytics, engineering and finance teams to identify and reduce the impact of fraud events.
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  Investigate potential fraud events, build reporting to define whether the fraud is legitimate. Work with the Support and Operations to handle legitimate fraud events.
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  Provide reporting on an appropriate frequency to provide visibility on the impact of fraud investigations

What we're looking for:

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  Analysts who are self-starters, independent problem solvers and also great at working with a team.
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  Analytical, numbers people! We want someone who has worked in a financial space, which may be fraud, or marketplace related.
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  People who love qualitative research and make recommendations on standard process fraud.
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  Proven excel skills.
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  Preferred strong Looker skills.
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  A conceptual knowledge of practices and procedures of fraud through role gained education or equivalent meaningful work experience, is a bonus
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  Ability to solve standard problems using existing procedures and standard practices.
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  Your work will be guided by instruction and direction from others, but from time to time you will be required to use your own knowledge and experience to complete tasks.
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  Evidence based interpersonal skills, specifically having proven an ability to work with a diverse set of people and personalities.
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  Builds strong, positive relationships with the team, stakeholders and external vendors.
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  Well-rounded communication skills, with laser focus on ensuring alignment across all touchpoints in your remit and across the team.
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  Someone who is able to remain highly organised in a loosely structured, fast-paced environment.
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  Emphasizes results-based performance, deeply understanding and outline impact to our company goal and team priorities.
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  Flexibility and adaptability; can thrive in dynamic situations and self-initiate problem solving skills for alternative solutions when required.

Canva is currently one of Australia’s hottest technology startups and has been ranked Australia’s #1 place to work. We mean it when we say we want to create a workplace that you love coming to. Our culture is unlike anywhere else and our offices are designed with workspaces for every mood, to help you do great work. At Canva you can be part of a company that is growing rapidly, building a product that users really love. Psst - We have in-house chefs that whip up amazing breakfasts and lunches for the whole team - check out what's cooking at: https://instagram.com/canvalife Being a force for good One of our core values at Canva, "Being a force for good" means we are actively working towards a world that isn't just good for a small few, but one that's good for everyone. We believe deeply that bringing together the diversity of thoughts, perspectives, and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone. Working at Canva Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life. Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include:

• A temporary work from home setup as we prepare to provide a safe environment for Canvanauts who would like to work in the office. Our Future of Work plan is to move towards a hybrid work model (in-office & from home) You and your team can determine your ideal work setup. Whichever works best for you, #KayaSaCanva.
• Unique and flexible leaves options: :Recharge and go on your next getaway or simply take time off for yourself through our Vacation Leave, Give back through our Volunteer Leave to help out a charity or NGO of choiceSupport yourself or take care of your loved ones (even your furbabies) through our Sick or Carer’s Leave
• Focus on your own growth and development through our Professional Educational Leave
• An annual Vibe & Thrive allowances for you to spend on anything that supports your wellbeing. Whether it’s a workshop, an electronic stand-up desk, a gym membership, or dinner with a teammate, we encourage you to do what you need to do in order to thrive.
• Virtual and in-office wellness and development benefits including Canva University, Employee Assistance Programs, Fitness Classes and more to support your physical, mental, and social wellbeing.
• Canva For Good program that matches your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in.
• A variety of Canva clubs that you can join to connect you to fellow Canvanauts with similar interests. From cycling, skincare, pets, to foodies (and the list goes on), we got you covered! Club activities can also be done remotely or in person.

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.


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