Job Description

: Job Number 22159386 Job Category Rooms & Guest Services Operations Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Pos : Job Number 22159386 Job Category Rooms & Guest Services Operations Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Non-Management FRONT OFFICE JOB SUMMARY Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott's Six Principles of Hospitality are practised all the time. JOB DUTIES AND RESPONSIBILITIES Check Elite Members, VIP and Group arrivals a) ensure room/s are blocked according to special requests b) ensure key packets are prepared Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed. Print reports for special requests E.g. K1, C1, A1 and block rooms. Run First Ten and Arrivals report to block rooms for arrival guests. Enroll guests in Marriott Rewards programme. Handle and solve guests' complaints or assisting them with enquiries. Provide information about the hotel and the surrounding community. Maintain accurate room status information. Keeping the Front Desk area neat and tidy at all times. Update guest profile. a) ensure all follow-ups are promptly and accurately completed b) collection of cash deposit from guests c) payment authorisation d) billing faxes from company for guests e) room change Ensure that all guests receive their faxes, messages and parcels upon arrival. Monitoring and confirming time of departure with all due out guests. Ensure that guests remove all their belongings and luggage out of the room upon checkout. Providing safety box service. Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms. Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers Prepare express checkout folios to be sent up to guests' rooms. Maintain effective service in line with the Hotel's Corporate Image a) Company's Grooming Standard b) Standard Operation Procedures c) Departmental Policies d) Corporate Policies Cash Handling Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Provide change to guests. Obtain manual authorizations and follow all Accounting procedures when computer system is down. Cash guests' personal checks and traveler's checks. Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. 20. Any other duties as may be assigned from time to time. HOUSEKEEPING JOB SUMMARY Responsible for cleaning of allocated hotel rooms and corridors according to standards and procedures of hotel. JOB DUTIES AND RESPONSIBILITIES 1. Ensures trolley is fully stocked with clean linen and supplies. 2. Cleans all rooms as assigned by senior housekeeper, which includes occupied, vacant ready, vacant dirty or vacant maintenance rooms. 3. Ensures correct use of tools and equipment. 4. Turns in all lost and found items to housekeeping office immediately. 5. Carries out thorough cleaning or project works when assigned. 6. Reports all missing, damage or defects in guest rooms. 7. Ensure all entries made in Room attendant's report are accurate. 8. Reports all room status discrepancies to housekeeping office. 9. Ensures all equipment and supplies are cleaned and stored properly at the end of every shift. 10. Responsible for cleanliness of guest corridor, lift landing and pantries. 11. Responsible for all keys issued by senior housekeepers and then return in good condition at end of each shift. 12. Reports any suspicious characters on guest floors. 13. Runs errands on guest requests. 14. Notifies guest laundry parcel for collection. 15. Performs turn down service. 16. Assists with evacuation in emergency situation e.g. fire. 17. Any other duties as may be assigned from time to time. JOB REQUIREMENTS Minimum Higher Nitec in Hospitality & Tourism Management Great communication skills, interpersonal skills A great team player Great customer service Proficient in using computer systems/programs Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment .