Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging \xe2\x80\x93 where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world \xe2\x80\x93 helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.



Team Summary

The Client Services team provides industry-leading operational support to Visa\xe2\x80\x99s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa\xe2\x80\x99s clients, providing expertise to support and successfully grow their business.

The role of the Visa Rules Management team (VRM) is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Dispute adjudication, Contract management and external Standards Body Management, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

What a Rules Consultant does at Visa:

This is an individual contributor role, responsible for providing support with respect to creating and implementing compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.

The role will primarily focus on reactive cases/incidents and may be exposed to working on proactive regional and/or global compliance initiatives in both AP and CEMEA. The role will manage compliance cases/incidents and ensure that Non-Compliance Assessments are assessed, deferrals granted when appropriate and agreed to incentivize compliance.

The expectations of this role include the following and is not limited to:

• Monitoring, investigating, and validating the compliance status of Clients and where necessary to agree and execute corrective measures
• Managing internal and external (when needed) relations within the context of compliance enforcement and non-compliance assessments and processes escalating where appropriate to the Visa Rules Management as required
• General Client compliance with the Visa Rules covering:

• Assessment of the severity of the violation
• Case Management until resolution is achieved
• Imposing Non-Compliance Assessments, if required
• Implementation of remediation plans and/or waivers in conjunction with Visa Rules Management Development staff members
• Communication with Clients, Internal Stakeholders, and rule business owners
• Management of multiple compliance actions with Business Function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to inquiries and / or questions related to Compliance activities and ensure understanding and compliance with the Visa Rules
• Develop and maintain good relationships with regional offices in AP and CEMEA to ensure Visa Rules Management team initiatives and best practice effectively introduced across both markets
• Take part on the review and modification (if needed) of Visa Rules in response to regulatory changes and participate in review and analysis of draft laws and prospective regulatory changes for both AP and CEMEA regions
• Assist in defining the annual strategy and objectives and plans to support the regions in accordance with strategy as directed by Senior Director, Visa Rules Management
• Responsibility and accountability for the execution of the Visa Rules Management procedures, as developed and updated over time as the function progresses
• Must manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized.

Why this is important to Visa

The role is primarily accountable for support with the reactive compliance initiatives/tasks in the AP and CEMEA regions addressing all inquiries and all potential violations. As required, the role may also be engaged in the proactive reviews and proactive regional compliance initiatives as part of a bigger project group.

The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa.

The role will also have interactions with senior level officers at National Banks and other monetary authorities, to facilitate Visa\xe2\x80\x99s compliance with local regulatory requirements vis-a-vie Visa Rules. It may also be required to provide these regulatory bodies with accurate interpretation and analysis of the Visa Rules in response to inquiries, investigation, audit and/or other activities.

The jobholder will work independently under limited supervision. The role requires working with different Business Functions in both AP and CEMEA regions as well as global teams. The role will also interact with senior Visa Inc. staff and Local and Regional Management to facilitate compliance with the Visa Rules.
What you will need:

You will have a high degree of mental agility to diagnose issues and take the lead to solve them collaboratively working across Visa both in AP and globally as required. As a candidate you should have:

• Bachelors/Degree or equivalent (8+years) with extensive work experience.
• Strong interpersonal skills and proven abilities in negotiating and influencing customers and staff, including strong written and verbal communications skills.
• Excellent writing and verbal skills to convey complex topics in \xe2\x80\x9cPlain English\xe2\x80\x9d.
• Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions.
• Good project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level.
• Experience gathering business requirements and translating needs into successful deliverables.
• Excellent research and analytical skills.
• Ability to effectively work under pressure and adhering to tight deadlines.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.

What will also help:

• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body and knowledge of Visa Rules.
• Awareness and understanding of Visa and Client / Industry business priorities.
• Understanding of Visa products, services, and systems.
• Multi-lingual capability in at least one other language supported in the Europe region.
• Working (intermediate) knowledge of Microsoft Office, SharePoint.
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired \xe2\x80\x93 especially Card Payments, ACH or Push Payments and the relevant network operating rules.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important initiatives for clients and Visa, including but not limited to:

• Working with in-country and HUB business teams to support compliance initiatives and incidents in both AP and CEMEA regions
• Working with regional and global stakeholders to deliver as well as senior management in markets and both regions seamless client experience
• Engage in learning and understanding new products, services, risk and government initiatives, as part of your work to support Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Bachelors/Degree or equivalent (8+years) with extensive work experience.
• Strong interpersonal skills and proven abilities in negotiating and influencing customers and staff, including strong written and verbal communications skills.
• Excellent writing and verbal skills to convey complex topics in \xe2\x80\x9cPlain English\xe2\x80\x9d.
• Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions.
• Good project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level.
• Experience gathering business requirements and translating needs into successful deliverables.
• Excellent research and analytical skills.
• Ability to effectively work under pressure and adhering to tight deadlines.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.

Please Note: Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa